THE OPERATOR’S PERCEPTION ON THE IMPLEMENTATION OF THE TAXI RECAPITALISATION PROGRAMME
Kgamanyane, Helen Lindiwe
An efficient and advanced public transport is essential to any world class economy. The taxi industry in South Africa has emerged dominantly as a service provider of choice over bus and train. This industry is predominantly black-owned, which is aligned with government‟s black economic empowerment policies and imperatives. However, the industry is unregulated with resultant challenges such as poor road safety and violence among taxi bosses. To deal with those challenges, government, through the Taxi Recapitalisation Programme (TRP) aimed to formalise and regulate the industry which transports 65% of all commuters on a daily basis. Government has long initiated the TRP to modernise the industry, though the intervention is plagued by resistance from some quarters of the operators. The purpose of this descriptive quantitative study was to understand the operators‟ perceptions of the implementation of the TRP, in an effort to provide a workable relationship between government and the taxi industry for a globally acclaimed customer-orientated, safe and reliable enterprise. The main findings of the research were as follows: The operators are well informed about the TRP initiative and regard the TRP as unaffordable. Although they do not support the objectives of the TRP and do not want government involvement, they do support the formalisation of the taxi industry. Those who have taken advantage of the TRP appear to be both more knowledgeable about the programme and better informed than those who have not scrapped their vehicles.
MM thesis - P&DM
Taxi recapitalisation programme