Trust in the manager - subordinate relationship
Date
2016-08-05
Authors
Blackburn, Debora Ann
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
Trust is considered by some managementE!:xperts to be a
-":'1
'ii critical element· in organisational ;relat,iori!ships. This
factor is especially important in South A~rica where
organisational rela·tionships are often
mistrust *
There has ,.;~~~(ill~;lelirtytle empirical rese\t~=Chcord'ired ~~
this topic. /[lhe literature reviewed p1\\pposed'!th) flt the
'0 'v. ? ~\\
managerial benaviours .and a;ttitudes that. b~.ild subdic~tinate
II. ,!':
\ __ _ _,', _\'" _ _ __ -. ·'~\.F ,.',.: t,rus.t are those that relate 't\') the. managers.' ownleyt~l"of
•.•. I' ~\
integri ty. 'l'he~e was almost no l~t~~rature ~railable '\hat
}\ • . l' Ii,. ~
examinedthe .behaviours and attitu:~e, tihat; destroy trl.l~~.
.. II·· 1
Ii -.
The aim of the st.udy , t}'lerefore, ~~s to develop guidelines
for managex:sby explo:ring the element of trust in the
:-~\~"
ma,nager-subordinate relationship •. It endeavoured to
ident.ify Which managerial behaviours and att.itudes build
\'.. t:, ,_~.)
and which ones destroy subordinate trttst. It also
distingu.ished differences in ,the perception and experience
of subordinate 'trust between four identified jc;-h grade
levels and three Sites.
The ::esearch was conducted within three diverse
manUfacturing sites of one company. The dana,was collected
by means of the NominalGroupTechnique, which elicited a
..
\~ broad set:. of v\?-e,'lS f~om employees within ~, disciplined
'\1\
\J :'_;,\~
'. \'~
;; , ~\" -,
n \' /. ,_," . ,\ \i r:
\i The" +e'search ~in~.fl!gs differed significantly from the
\ Hte),,,ture reV:L!"i.\ The ll\anageria~ "peha,fiours th"t b~Ud
\ sUbor<:\inate tru~t ",,",'those t)¥l.tJJempower the ,subordinate to
~.\ develop a.nCt grow. as ,~fell .,as reduce their dependency upon;;,\
_~" lj ')' ' \~" , ,,'\, (j t toanagers. i' WhereasI \'the :manage:es'·OlM lack of personal
\
,~il1tegl;'ity destroys sU~!.)ordinatet:rust.. Thus, managemenil •r\'1\tYle .. 'has .more. 0impa,c.~•o~~ destroying S.Ubordina~e trust than
I\W. has on bUilcling',;it\:e,n WaS i~"ntU~ed that, tp,st
·1 \P~.ildin9 and :trust d~S.'·.tr~.;_ ..ng behaViou~sf. are not. rJ..arised.
\ ~\\. .' '5; " t\ ',".... '\. .> \ \ " f! \ .' '\ '
\ ~.\ '\1 ',' . \\ . •r. ..~.I'. \, '\., • '
, ;i A\"raralJ_<\l'. be~we"n trus~\ buHd!.ng \~d';oUv~tion was
,'i id\~~tified., in th~t both ~f~)rOaCheSqsat\;Lsfy suborclinates t
" \1 ne~p:s.. Tru7t IN'as\~iscovel1e~ ,to )lave a r~\c;:iprocq;.l i'lspe,ct t'b
1/1 :Lt.'\ ~rti's" cit" b~ bllilt \!\,:.~OU,g-che:rtao~n.'~t.ru~~ bU. il.d.tng
'I' \,." \\ !\ " \\ ~': ", " !. ,:\ '\ P'i]
J.p .••e. h~~:iours.l ho'(Vevet;"the~e ~.;•lrlaviou:cs Wi~~ ,~o:wbJ: ef:Ee¢.clve
\" \\ . \ \: II ...• i "
III Mt"'!l" tru$t i~,,\ al'\7,:aclYp,;"'ie~t in the r!l>lationsl)j,'_',
. " JI c
IThe scope (If th~~stttdy t'las J~~ploratO:CYtand 'as such
II ,//
opened up many areas for fur:ther research.
ili. 11i\
structure~ , \)
nas
o
c
o "
;_,)
Description
Degree allta.rded with distinction on l June 199;.
A research report submitted to the Faculty of Business .
Administrat!on, Unfvet'sity of the ~1fitweJtersrand,Johannesburg in partial
ffJffffinent of the requirements for the degree of Master of Management.
1992