Investigating the Benefits of A Performance Management and Development System at Africa Glass Industries
Date
2014-01-09
Authors
Ozoekwem, Victor Chinedu
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Abstract
The survival of any organization depends on its ability to compete on a
high overall performance scale within the industry in which it operates.
With an increasing pressure on employees to produce quality products
and services that satisfy their clients, it is admitted by scholars that an
effective performance management and development system must be
adopted and implemented to improve overall organizational performance.
The intention of the study is to establish the fact that an effective
performance management and development system is a vital tool for the
survival and success of an organization.
The purpose of the research therefore was to investigate the benefits of an
effective performance management and development system at Africa
Glass Industry (AGI). The researcher assessed the current performance
processes practiced within AGI, and then investigated the benefits of a
structured effective and appropriate performance management and
development system. This was achieved by analyzing what is functional
for the company as well as benchmarking against selected performance
processes that exist within the same industry
The research was exploratory and qualitative in nature. The data was
collected by means of face-to-face interview with employees of AGI
Sheerline Johannesburg Reef Branch. The results of the analysis
presented a general consensus in support of the benefits of an effective
performance management and development system in the organization.
There were also issues which demonstrated the absence or lack of an
effective performance management and development system at AGI. The
priority of the issues, according to employees, was different from
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management’s views. These different approaches to the issues of
performance management and development systems depended on their
different levels of conceptualization of the performance management both
as a concept and practice within AGI.
The findings of this study highlighted the significance of the benefits of a
performance management and development system as well as providing
insight into the perceptions and components of performance management
systems. The research also suggested that a performance management
system model that focuses on linking organizational performance to the
overall organisational vision and strategy was ideal for AGI. In this regard,
the researcher recommended the Balanced Scorecard as an appropriate
effective performance management and development system for the
company.
Other issues that were analysed included factors that must be considered
for the implementation of an effective performance management system
as well as factors that may hinder the process.
Description
MM (P&DM) thesis
Keywords
Performance management systems