Change management for improving planning in infrastructure delivery in the KwaZulu-Natal Department of Health.
Date
2014-07-23
Authors
Dayel, Sipho Martin
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
ABSTRACT
The purpose of the study was to investigate how change management
improved planning for infrastructure and compliance with policy
requirements in KZN DOH. Infrastructure plays a critical role in the roll out
of service delivery.
This was an exploratory study in which in-depth interviews were
conducted with officials and consultants. This study found that,
resistance to change was experienced at all levels. Stakeholder forums
were established to address resistance to change. Regular
communication was maintained. Leadership reinforced rules for
infrastructure planning. Change management improved infrastructure
planning. Planning is integrated and coordinated between various
Directorates and no projects are undertaken outside the agreed plans.
The study recommends that commitment and ‘buy-in’ of senior
management must be displayed early and throughout the process.
Stakeholder forums created must be maintained. The tools for
infrastructure planning must be adopted formally into the department.
Ongoing training must be provided for new and existing staff.
Description
MM Thesis 2011
Keywords
Organizational change, Strategic planning,Public administration,Local government.