ASSESMENT OF SERVICE DELIVERY IN STANZA DEVELOPMENT CENTRE
Date
2011-10-07
Authors
KWENDA, VIRGINIA MMADITABA
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Abstract
The Development Centres are perceived as tools to address social problems such as poverty and unemployment in the communities through the running of income-generating projects and skills training programmes. A case study method was employed to investigate the Stanza Development Centre that is situated in Mamelodi, North Rand Region, Gauteng Province. The aim was to explore challenges faced by the centre to understand and get lessons of obstacles hampering success of service delivery in the centre in terms of the actual running of the income-generating projects and the skills training programmes.
The findings demonstrated that training was provided to management to ensure that it is able to manage the centre effectively. The relationship among senior management, middle management, and beneficiaries is not severe to affect negatively the running of income-generation projects and skills training programme in the centre. In addition, material resources are available to facilitate the activities in the centre to take place.
However, there are challenges facing the centre. Those include limited presentation of skills training programmes in the centre due to criteria set by the Department of Labour as a prerequisite to provide training. There is lack of collaboration among various sectors which results in fragmented provision of services and the impact thereof is not much visible. In addition, there is lack of growth of projects due to lack of after care support in terms of finance, marketing, business management, accommodation, or land. Most importantly, the lack of local government in promoting and integrating the income generation projects in their local economic development programme is an oversight, which is costing to the development of these projects to grow beyond survivalist projects.
Description
MM thesis - P&DM
Keywords
Service delivery, Development centres