ASSESSING MEDIA INFORMATION AND COMMUNICATION TECHNOLOGIES SECTOR EDUCATION AND TRAINING AUTHORITY (MICT SETA) READINESS INBUILDING A RESULTS–BASED MONITORING AND EVALUATION (RBM&E) SYSTEM
Date
2014-02-19
Authors
Dlanga, Avukile Zoxolo
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Abstract
The main aim of this research was to determine the readiness of Media Advertising
Information Communications Technologies Sector Education Training Authority (MICT
SETA), a public sector institution established to develop skilled labour force in the
media information communication and technologies industries, to build a functional
Results Based Monitoring & Evaluation (RBM & E) system. The objective of the study
was to determine factors that would impact on MICT SETA’s ability to develop
and utilize an RBM & E system to support improved efficiency and effectiveness
through better decision making as a result of utilization of information. The
establishment of the RBM&E system in MICT-SETA would enhance the development of
skills for the workforce in the five relevant sub-sector industries. The main intention of
the study was, therefore, to identify the key factors likely to facilitate or militate against
the development and building of the RBM & E system at MICT SETA; particularly
determining the potential to identify a potential Champion/s for the establishment of
RBM & E within the principal echelons within MICTSETA. The identification of real or
potential champion is important as an internal advocacy mechanism that would support
and facilitate higher buy-in of building a RBM system by MICT SETA management and
stakeholders.
In order to collect the relevant information on the readiness of MIC SETA to establish a
functional RBM&E system, a qualitative research design approach was used to collect
information from targeted key respondents using in-depth interviews and direct
observations of management culture and operations. Key information was collected
from Board members; Senior Executive Management and key staff within the various
divisions in the organisation as well as the Managing Director and Skills Development
Facilitator (SDF) in one of the MICT SETA constituency employers.
The results from the analysis of the data collected in the study indicated that currently
MICT SETA has several constraints to developing a functional RBM system given the
existing policies, management culture and systems, operational structures, processes
and procedures. The current management systems and operations would need to be
transformed to enable the development and implementation of an RBM strategy in the
organisation. A number of key factors were identified: the absence of RBM champion/s
at higher levels of management; the lack of demand for evidence based data for
planning, tracking of institutional performance, resource utilization, and activity
monitoring. Furthermore, there are limited skills in the use and application of evidence
data for planning and allocation of resources. There was no performance based
management that demanded increased efficiency and effectiveness, transparency or
accountability given that large sums of money are paid to a management consultancy
for services that could be done internally.
The development of an RBM system in MICT SETA would require a significant
organisational transformation that would increase incentives and demands for use of
RBM approaches among staff, management, stakeholders and beneficiaries. The
process would require the development of RBM Champion within the policy
management and the desire to strengthen transparency, efficiency and effectiveness in
the management of the skilling programs in the sector.
Based on the findings, it is concluded that management and policy makers at MICT
SETA do not seem to realise or appreciate the need to develop and establish RBM&E
system. The main challenge therefore would be to educate both management and staff
on the effectiveness of RBM system in strengthening decision making and improving
planning and resource tracking in management of skills development intervention. A
complete buy-in will be required from both the Board and Management level as a
requisite to building a RBM&E system at MICT SETA.
Description
MM (P&DM) thesis
Keywords
Monitoring and evaluation systems