A KNOWLEDGE MANAGEMENT MODEL FOR LOCAL
Date
2011-05-10
Authors
KINYANJUI, ANDREW K.
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Abstract
Globalization and the development of global city regions that are home to
millions of inhabitants have put unprecedented pressure on cities and their
local governments. A lot more is expected of cities and their local
governments by their citizenry. It is at the local government level where
most government services and products are provided and rendered. Local
governments in South Africa are no different and face various service
delivery challenges.
Research has shown that there is significant knowledge within local
government but it is not being optimally utilised. It has been argued that
managing knowledge properly can significantly enhance service delivery
by attaining higher levels of effectiveness and efficiency. However,
existing knowledge management models such as the Leibowitz model
may only partially address the needs of local government. The purpose of
this study is to explore how local government in South Africa
conceptualises and implements KM. The results of the study will be used
to develop a framework that would be generally applicable to similar local
government KM initiatives, in order to enhance the capacity of local
government to utilise knowledge to address its service delivery challenges
Description
MM - P&DM
Keywords
Knowledge management, Local authorities