The effectiveness of an ERP implementation in a South African logistics company
Date
2014-01-09
Authors
Shepherd, John
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Abstract
This research report chronicles an ERP system implementation at a large logistics
company in order to evaluate the perceptions of success of the implementation
amongst the various stakeholders based on their differing views and objectives for
the implementation. Critical success factors are used as the basis on which to
analyse users’ and implementers’ perceptions of success of the implementation.
The research reveals that different stakeholder perceptions and experiences of
the implementation differ substantially. It also shows that the view of which critical
success factors were most critical differs substantially and that the effectiveness
of the deployment thereof is questionable. The research suggests that the
deployment of critical success factors be actively monitored by management and
the project team. The research also shows that management would be advised to
encourage a mentality amongst the project team and the eventual end users the
system of “if you want it to work then you need to make it work”.
Description
MBA thesis
Keywords
Enterprise resource planning