Customers’ perceptions on ESKOM’s pre-paid billing system and the effects on their satisfaction and trust

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dc.citation.doi10.5901/mjss.2014.v5n9p119en_ZA
dc.citation.epage126en_ZA
dc.citation.issue9en_ZA
dc.citation.spage119en_ZA
dc.contributor.authorChinomona, R
dc.contributor.authorSandada, M
dc.date.accessioned2018-07-23T13:01:39Z
dc.date.available2018-07-23T13:01:39Z
dc.date.issued2014
dc.description.abstractDespite the increasing awareness of the paramount importance of customer satisfaction and trust in the context of large firms, research efforts focused on the investigation of the role of electricity pre-paid system performance on customer satisfaction and trust have largely remained scant, particularly in developing countries of Southern Africa. Therefore, the primary objective of this study is to fill this void. Three research hypotheses are posited and a sample data of 151 collected from ESKOM company’ electricity pre-paid system customer is used to empirically test the hypotheses. The results of this study show that, the performance of the ESKOM prepaid billing system positively influences the customers’ satisfaction and trust in a significant way. Managerial implications of the findings are discussed and limitations and future research directions are indicated.en_ZA
dc.description.librarianKIM2018en_ZA
dc.identifier.citationChinomona, R., & Sandada, M. (2014). Customers’ Perceptions on ESKOM’s Pre-Paid Billing System and the Effects on Their Satisfaction and Trust. Mediterranean Journal of Social Sciences, 5(9), 119-126en_ZA
dc.identifier.issn2039-2117
dc.identifier.urihttps://hdl.handle.net/10539/25155
dc.journal.titleMediterranean Journal of Social Sciencesen_ZA
dc.journal.volumeVol 5en_ZA
dc.language.isoenen_ZA
dc.rightsCopyright © MCSER-Mediterranean Center of Social and Educational Researchen_ZA
dc.subjectCustomer satisfactionen_ZA
dc.subjectCustomer trusten_ZA
dc.subjectPre-paid systemen_ZA
dc.titleCustomers’ perceptions on ESKOM’s pre-paid billing system and the effects on their satisfaction and trusten_ZA
dc.typeArticleen_ZA
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