CHANGE MANAGEMENT STRATEGIES FOR THE ADMINISTRATION
Date
2011-05-19
Authors
Mngomezulu, Siceliwe D.
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Abstract
Despite numerous reforms in a bid to improve service delivery, and ensure
transparency and greater accountability, African civil services are still not performing
satisfactorily.
This research study is aimed at interrogating whether the public service in Swaziland,
and the Ministry of Finance in particular, is performing unsatisfactorily due to the
procedures and systems that are used in the organisation. The main purpose of the
research is to suggest change management alternatives that can be used by the Human
Resources department to enhance performance.
Participant observation and documentary analysis were the primary methods used to
gather data for the research. The findings of the research indicate that the department
is using outdated managerial systems and procedures which are not responding to the
demands made by the current technological environment. The conclusion is that the
Human Resources department in the Ministry of Finance needs to update its
managerial systems to improve efficiency and maintain a competitive advantage in
relation to human resource management issues. Change management alternatives to
enhance the operational systems of the department in order to improve its efficiency
were recommended. These include the instalment of an e-filing system, conducting
training needs assessment exercises and the introduction of a performance
management system.
Description
MM - P&DM
Keywords
Change management, Swaziland, Civil service, Service delivery