4. Electronic Theses and Dissertations (ETDs) - Faculties submissions

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    The Complexities of Digitising Public Services in the City of Ekurhuleni
    (University of the Witwatersrand, Johannesburg, 2024) Ngele, Sixolisiwe Solethu; Ndlovu, Hlengiwe
    This thesis is premised on the argument that while digital solutions in public service delivery offer significant potential for efficiency and accessibility, they also risk deepening existing divides if not carefully and inclusively implemented. The study examines the complex interplay of service delivery, governance, and community engagement within the Ekurhuleni Metropolitan Municipality, situated in the Gauteng Province of South Africa. Through a comparative lens, it juxtaposes the lived experiences of residents in Thokoza hostels with those in the affluent suburb of Bedfordview, this thesis aims to illuminate the nuanced dynamics at play when digital public services intersect with diverse socio-economic disparities. The central argument posits that while digital solutions in public service delivery offer significant potential for efficiency and accessibility, they also risk deepening existing divides if not carefully and inclusively implemented. Grounded in the historical context of Ekurhuleni, where hostels originally served as temporary dwellings for migrant labourers during apartheid, this study sheds light on the enduring struggle for dignity and improved living conditions among predominantly black residents. Employing a qualitative research methodology, the study draws evidence from 12 in- depth interviews and 6 focus group discussions across diverse groups, including hostels and suburban residents, municipal officials, and local leaders, to comprehensively capture their experiences and perceptions regarding the digitalisation of service delivery and governance. The research draws upon theoretical frameworks of governance, service delivery, and spatial inequality, particularly rooted in the literature of post-apartheid urban studies. The findings unearth a stark contrast in the delivery of basic services and governance structures between Thokoza and Bedfordview. In Thokoza, residents grapple with dilapidated infrastructure, unaddressed service delivery grievances, and a palpable sense of municipal neglect, leading to the emergence of community-driven solutions such as ‘ukubhatala ngaphakathi’ (internal community funding for repairs). Conversely, Bedfordview residents enjoy relatively swift municipal responses and robust digital engagement, underscoring a digital divide that further entrenches existing disparities. Notably, the digital gap is epitomised by the My COE App, a municipal digital initiative aimed at streamlining service delivery reporting, which inadvertently side lines residents in Thokoza due to limited digital access and literacy. The contribution of the study lies in its illumination of apartheid’s enduring spatial and socio-economic legacies on contemporary urban governance and service delivery, cautioning against the exclusionary impacts of technological advancements on marginalised populations.
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    A relational history of space, administration and economic extractivism in the Mogalakwena Local Municipality in Limpopo, South Africa (1948-2000)
    (University of the Witwatersrand, Johannesburg, 2024) Pearson, Joel David
    This dissertation seeks to contribute to existing local government scholarship by presenting a situated and relational historical study of the Mogalakwena Local Municipality in present-day Limpopo Province of South Africa. By adapting and extending Gill Hart’s spatial-relational methodology, this study draws out key mechanics of change over time in the Mogalakwena area since the early 20 th century. This historical analysis reveals that the shifting array of power relations which together structured the field of rural local governance came to be enacted and concretised through specific and identifiable processes of spatial transformation, administrative government, and economic extractivism. While existing scholarship has elaborated on aspects of these processes, the present study insists on analysing all three together, in relation to each other, attentive to forms of both mutual constitution and contradiction, and cognisant of how these processes feed into political dynamics of varying scales – local, regional, and national. As such, the thesis argues that these three sets of processes should be understood as axes of rural local governance. This analysis draws off an empirical foundation compiled from archival and oral history sources, and which points to three broad historical conjunctures of local governance in Mogalakwena over the apartheid and early democratic eras. The first, spanning the period between the early 1950s and early 1970s, is identified as an era of state-building and remaking the countryside under the ascendant National Party (NP), one in which the white central state initiated massive and sweeping transformations of rural areas to bring to life its “Bantustan strategy”. The second conjuncture, defined as the terminal phase of apartheid from the late 1970s through to the end of the 1980s, was one in which rural local governance came to be dominated by forms of resistance, reform and repression when bottom-up political forces challenged the reach and authority of the apartheid central state in rural localities. And during the third conjuncture, the transitional period of national negotiations and democratisation between 1990 and 2000, rural local governance came to be defined by uneven and contested initiatives towards institutional amalgamation, deracialisation and redress. In considering the field of rural local governance within which the Mogalakwena Local Municipality operates today, this study concludes that the three axes together remain key determinants in structuring local and regional power relations. While dramatic new power relations have unfolded within and around the municipality since its creation in the year 2000, this study concludes that these have continued to be materialised through intertwined spatial, administrative and extractivist processes which extend back into history. As such, it suggests a new systematic approach for the study of local government institutions, histories of the state in rural areas, and studies of the state more broadly.
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    Perceptions among Gauteng youth on the Tshepo skills empowerment initiative
    (2023) Mahase, Agnes Nthabiseng
    The youth have always grappled with under-development and unemployment during the apartheid era and they still face the same challenges under the constitutional democracy. To address youth unemployment and development the Gauteng Provincial Government established a flagship programme the Tshepo 1 million (T1M) Skills empowerment programme. At its inception (in 2014) it was meant to transform the lives of 500 000 unemployed youth in Gauteng and in June 2017, the Premier of Gauteng David Makhura extended the scope of this programme to 1 million with the aim of empowering 1 million youth to benefit from inclusive employment and inclusive economic participation. The primary focus of this study was on the perceptions of the youth in Gauteng about whether they perceive that the T1M programme as a mechanism that can be employed to address youth unemployment, the skills gap and lack of marketable skills. The literature review reveals that joblessness dampens young persons’ selfesteem and affects their interpersonal relations, often leading to total dependence on their families and despondency. The study used phenomenology, and qualitative data was collected using semi-structured interviews. To protect participants from contracting the Coronavirus, interviews were conducted telephonically. The study revealed that the youth perceive that there is a link between the qualifications, practical experience gathered from youth empowerment programme and youth employability. The researcher found that the youth who participated in the T1M programme believed that they only acquired job-readiness skills and were not offered any entrepreneurial skills. The study uncovered a myriad of challenges that if left unattended may thwart T1M’s youth empowerment initiatives. These challenges include lack of visibility, poor branding and marketing, non-existence of a funding model for youth-owned businesses, lack of entrepreneurial skills training and connecting the youth to job opportunities that are far from their residential areas. This research make recommendations on how the T1M programme can improve on how it rolls out its youth empowerment programme and increase its visibility within the province.