4. Electronic Theses and Dissertations (ETDs) - Faculties submissions
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Item Digital Transformation of the Magistrate Courts in South Africa(University of the Witwatersrand, Johannesburg, 2024) Zikalala, Khanyisile; Magida, AyandaTechnology tools have been on the rise in multiple industries, and court administrators in South Africa can improve court service delivery by implementing more digital tools to manage court processes. To understand how digital transformation of court processes can enhance service delivery, a study was conducted with eight participants selected based on their roles and experiences within the Department of Justice (DOJ) and as users of the court services. The study involved face-to-face and virtual interviews and an analysis of the DOJ's strategy documents. The manual administration of court processes in South Africa has increased corruption. This manual system permits the manipulation of court documents, resulting in unjust outcomes and unnecessary delays in court hearings. The findings revealed that digital transformation of court processes is necessary to improve service delivery, but internal and external challenges could impede the implementation of the digital transformation strategy. The DOJ's modernization plan provided a detailed execution plan, identified the challenges faced during the execution of the plan, and suggested mitigating action items to minimize the risks. Change management is essential for addressing internal barriers to successfully implementing the digital strategy, requiring management to give it priority. The lawyers representing the citizens advocated for those who do not have access to digital tools, stating that digital transformation would benefit both people with and without access to digital tools. The transformation would also reduce the number of cases held in court buildings, allowing more focus on less digitally developed areas. The study underscores the imperative of digitizing court processes, not only for enhancing service delivery within the judicial system but also for upholding the right to impartial justice for all. The digitization of court processes will reduce instances of fraudulent cases and promote transparency within the broader legal framework, and the DOJ's modernization plan provides a detailed execution plan to overcome the challenges that could impede the implementation of the plan.Item Perceived barriers to digitalization by small-scale farmers Gauteng Province(University of the Witwatersrand, Johannesburg, 2022) Choguya, DonaldDigitalization in the fourth industrial revolution era has transformed many industries across the board. However, there are some that have been affected more than the others as depicted in the digital vortex. Lagging is the agricultural sector. This study was a quantitative research study that utilized a sample of 40 small-scale farmers to be representative of the Gauteng Province small-scale farmers. The research related the perceived barriers to digitalization and its impact to the agricultural activities of small-scale farmers in Gauteng Province. The data was analysed using the multiple regression analysis and correlation coefficient. Analysis of the results showed a massive gap between small-scale farmers and commercial farmers on the adoption of digitalization. Further analysis indicated that small-scale farmers were less likely to be impacted by digitalization to adopt technological utilization. It was also found that small-scale farmers were contributors to food production. Finally, it was also discovered that small-scale farmers were less established to adapt and adopt to digitalization in their agricultural activities due to various barriers. The recommendations were that there was need to do more research to find ways to bridge the gap to digitalization between small-scale farmers in Gauteng Province and commercial farmers. So that small-scale farmers in Gauteng Province especially the small-scale farmers in rural areas could also be exposed to the digitalization of operations to enable them to improve productionItem Digitalization of banking services and financial inclusion in Botswana(University of the Witwatersrand, Johannesburg, 2023) Mpowe, Emmanuel; Odei- Mensah, JonesThe purpose of the study was to evaluate the level of digitalization of banking or financial services in Botswana. The study also sought to understand the association between digitalization and financial inclusion Furthermore, the research also studied the association of macro level determinants of financial inclusion such as GDP per capita and employment to adult population with financial inclusion. The study used secondary data collected mainly from the reserve bank of Botswana’s reports published on their website, Central Statistics Office and annual report of a selected commercial banks. Annual spending on ICT by commercial banks was used as a proxy for digitalization. The study used time series data from 2006 to 2020. Regression and correlation techniques were performed on the selected variables with financial inclusion as a dependent variable. The result from the analysis suggested that there is a significant positive association between ICT spend or digitalization of banking services and financial inclusion. This findings were in support of the hypothesis formulated from the existing literature which also suggested that digital financial services are more likely to increase the level of financial inclusion. The study also evaluated the impact of GDP and employment rate on financial inclusion. The findings suggested that both variables have a positive correlation with financial inclusion.Item Perceived barriers to digitalization by small-scale farmers Gauteng(University of the Witswatersrand, Johannesburg, 2022) Choguya, Donald; Oba, PiusDigitalization in the fourth industrial revolution era has transformed many industries across the board. However, there are some that have been affected more than the others as depicted in the digital vortex. Lagging is the agricultural sector. This study was a quantitative research study that utilized a sample of 40 small-scale farmers to be representative of the Gauteng Province small-scale farmers. The research related the perceived barriers to digitalization and its impact to the agricultural activities of small-scale farmers in Gauteng Province. The data was analysed using the multiple regression analysis and correlation coefficient. Analysis of the results showed a massive gap between small-scale farmers and commercial farmers on the adoption of digitalization. Further analysis indicated that small-scale farmers were less likely to be impacted by digitalization to adopt technological utilization. It was also found that small-scale farmers were contributors to food production. Finally, it was also discovered that small-scale farmers were less established to adapt and adopt to digitalization in their agricultural activities due to various barriers. The recommendations were that there was need to do more research to find ways to bridge the gap to digitalization between small-scale farmers in Gauteng Province and commercial farmers. So that small-scale farmers in Gauteng Province especially the small-scale farmers in rural areas could also be exposed to the digitalization of operations to enable them to improve production.