4. Electronic Theses and Dissertations (ETDs) - Faculties submissions
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Item An investigation into the causes of high turnover of Salespeople at Nissan Dealerships in South Africa(University of the Witwatersrand, Johannesburg, 2021) Mtshali, Sandile; Koech, RoselyneSeveral studies have been conducted to identify factors that contribute to the job satisfaction of employees. One of the reasons for the interest in job satisfaction is that it has been found by many researchers such as Jayaraman and Mohideen (2017) and Sunder et al. (2017) to have a strong negative correlation with employee turnover. For organisations to remain competitive, it is critical that employee turnover is maintained at optimal levels. This study set out to establish the drivers of job satisfaction amongst motor vehicle Salespeople in the South African motor industry sector, an area not currently covered by any of the job satisfaction studies. The aim was to establish how each of the work-related factors affected the job satisfaction of Salespeople as well as recommend Employee Value Propositions that will advance job satisfaction, thus assist in maintaining optimal turnover. The study was a cross-sectional study of Salespeople stationed at various Nissan dealerships around South Africa. A survey instrument consisting of self-administered questions adapted from past studies was randomly distributed to current Salespeople, of which 55% (N=204) responded by taking part in the online survey. We performed statistical analysis using Pearson Correlations and Regression analysis techniques. Using Herzberg’s two-factor theory, we grouped the work factors into motivators and hygiene factors. From the analysis, we identified four factors that contribute significantly to the job satisfaction of motor vehicle Salespeople at Nissan. Ranked in order of their impact, Recognition had the strongest effect on Job Satisfaction (β=.274), followed by Remuneration (β=.228), then Supervision (β=.193), and lastly the Work Environment (β=.144). If these factors were not addressed, job satisfaction would be low, leading to an increase in turnover. The results demonstrate that indeed the motivator and hygiene factors do influence job satisfaction of Salespeople and helped identify those factors that can be used to create a new Employee Value Proposition that would focus on improving job satisfactionItem Justice as Recognition in the Ecological Community(University of the Witwatersrand, Johannesburg, 2022-06) Francis, Romain; Hamilton, LawrenceThis thesis postulates that an alternate mode of recognition is required to develop an authentic conception of justice that reconciles the subaltern’s desire for dignity with affording greater love, care, and respect for nature. Extant redistributive and recognitive justice frames within traditional western political theory and philosophy are strictly anthropocentric and restrict nature to a purely utilitarian function in the satisfaction of human needs. This maintains a moral hierarchy between humans and nature that perpetuates ecological injustice. Using decoloniality as both a method and critical analytical framework, this thesis develops and employs the coloniality of nature to illustrate that the continued destruction, exploitation, and disrespect for nature is fundamentally tied to the misrecognition of subaltern people. Misrecognition is a product of a deep-seated sociogenic problem of coloniality introduced during European colonisation, which consolidated the superior status of a hegemonic western subjectivity. Other experiences, knowledges, practices, and ways of articulating human-nature relations were rendered as non-scientific and superstitious and devoid of any value. The misrecognition of subaltern people denied humanity an opportunity to learn from other viewpoints and integrate them into an inclusive idea of justice where no single subjectivity assumes a dominant status. Centered on a decolonial love predicated on Fanon’s idea of “building the world of the You”, not the I, Us or We, this thesis draws on the principles of transculturalism and border thinking to promulgate a practical idea of justice as recognition in the context of an ecological community, that is more inclusive of other living and non-living entities. It advances a dialogical mode of recognition that attempts to achieve the following objectives: i) promote critical introspection amongst the subaltern to understand how their experience of (mis)recognition is connected to the destruction of nature, and how their attitudes towards nature were altered by the introduction of western modernity, capitalism and colonisation, ii) enable those social groups that are on the top of the ontological hierarchy to understand their role in such processes and how to address them, and iii) to demonstrate that increasing humanity’s love, care, and respect for nature is not possible without first addressing misrecognition between people.