4. Electronic Theses and Dissertations (ETDs) - Faculties submissions
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Item The impact of culture and leadership on the financial performance and productivity of Fast-Moving Consumer Goods (FMCG) firms in South Africa(University of the Witwatersrand, Johannesburg, 2024) Harkison, VikashThe Fast-Moving Consumer Goods (FMCG) industry produces non-durable products that are sold fast at inexpensive prices with low profit margins but constitute more than half of a consumer's expenditure (Chen, 2022). These goods have a brief shelf life and are quickly consumed. As of March 2019, the manufacturing sector was the fourth largest in South Africa, reflecting a 1.4% decline over the preceding ten years (Paltu & Brouwers, 2020). The organizational culture, financial performance, leadership style, and key performance indicators of a South African FMCG conglomerate were the main subjects of this study. The purpose of this research study was to address the following two research questions: How does toxic leadership affect the productivity of the South African FMCG industry? and How does organizational culture affect the industry's financial performance? The research questions were employed to correlate the impact of organisational culture on the financial performance of the chosen company and the impact of leadership on the productivity of the FMCG industry. The inquiry into organizational culture made considerable use of the Competing Values Framework; the financial analysis of the study was conducted using the Activity Based Costing model; and the Toxic Triangle was utilized to determine the nature of the leadership within the company. Data was collected via a questionnaire, productivity assessments and financial records from three different manufacturing units of one parent FMCG company for a period of four financial years. The questionnaire sample size consisted of 232 participants with 86, 86 and 60 responses received from Factories 1, 2 and 3 respectively. The findings indicate that Market Culture predominates in FMCG enterprises; yet, due to the adverse correlation of ROI and inverse ROA, it was determined that organizational factors have no bearing on the financial success of the FMCG industry in South Africa. It was established that toxic leaders had an effect on an FMCG conglomerate's workplace culture, employee loyalty, job satisfaction, and staff retention. Although, toxic leaders had less of an influence on the productivity within an establishment as compared to the type of working environment. A lack of empirical evidence deemed the effect of leadership on revenue and capital generation inconclusive. It is recommended that such an investigation be conducted on more than one FMCG enterprise. FMCG establishments are encouraged to evaluate parameters such as employee turnover, productivity metricssuch as Mean Time Before Failure (MTBF) / Mean Time To Repair (MTTR) and conductcustomer satisfaction surveys to allow the establishment to create a productive, safe and healthy workplaceItem Motivation and its impact on employee performance at Tiger Brands(University of the Witwatersrand, Johannesburg, 2023) Aboagye, Gordon; Sieff, GrantThe level of motivation and commitment shown by employees is one of the most crucial factors determining the success of an organisation, and companies should make it a priority to foster an environment in which employees are highly motivated. The motivation of employees at Tiger Brands' Beverages business unit was the primary focus of the study, as was the impact that motivation has upon these employees' performances. In the highly competitive environment of the Fast-Moving Consumer Goods (FMCG), businesses need to look beyond the traditional methods they have traditionally employed and develop new ways of working that will make them more competitive within their respective industries. According to the findings of other studies, there is a connection between the levels of motivation and the factors that motivate workers in terms of their performance. As a result, it is essential to improve motivation to have a positive impact on the performance of employees, which will have an impact on the performance of the organisation. The study was conducted on twenty-five participants using a qualitative research methodology. It made use of team interviews with the eight unionised operators from the production side, as well as seventeen individual interviews with the supervisors, middle management, and participants from the Centre of Excellence (CoE). To gather information from the target population, which consisted of twenty-five individuals, interview questions with a predetermined structure were developed. According to the findings, leadership is an essential component of the motivational experience for workers. The findings also indicated that leadership management and the development of people will be a key driver in improving the employees' levels of motivation. Even the lowest level of the organisation, which consists of the operators and is currently excluded from the incentive programme, will need to be included in the implementation of an improved incentive programme. Clear strategies for world- class manufacturing (WCM) need to be implemented to create an environment that is conducive to learning. The plant also needs to be given clear plans and templates, all in accordance with the appropriate change management systems. According to the findings of the study, motivation would translate into higher levels of commitment,