Faculty of Commerce, Law and Management (ETDs)

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    Contribution of Monitoring and Evaluation to Performance and Governance of the South African National Space Agency
    (University of the Witwatersrand, Johannesburg, 2024) Ntshoko, Vuyokazi Babalwa; Masvaure, Steven
    Monitoring and evaluation (M&E) is a critical function for ensuring efficiency, accountability, and evidence-based practices in the delivery of services by government departments and entities. South Africa thus introduced a Government–Wide Monitoring and Evaluation System (GWMES) in 2007 to promote evidence-based decision making, enhance accountability and establish a more effective government. M&E is considered a key force for improving public sector performance, yet decades later government institutions face challenges relating to establishing effective M&E systems. This qualitative case study therefore examines M&E within the South African National Space Agency (SANSA) context to assess its contribution to performance and governance within this public entity. Findings of the study established the existence of an M&E system within SANSA, albeit with inadequate efforts towards its institutionalisation to promote evidence-based decision-making, improve performance and governance within the public entity. Key recommendations from the study are thus for SANSA to establish an M&E culture, build organisational evaluation capacity, strengthen advocacy for M&E and ensure effective dissemination and utilisation of M&E information. This can be achieved through the holistic institutionalisation of this entity’s M&E system. A need for capacity building interventions to strengthen internal M&E knowledge, create a conducive environment for employee engagement and promote accountability for performance outcomes was also established by this study. It is further recommended that such measures be augmented by routine communication to raise awareness of M&E practices, enhance transparency, and promote utilisation of M&E information for evidence-based planning and decision- making. The institutionalisation of M&E within the public sector was accordingly identified through this study as an area likely to impact government performance and thus requiring further research.
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    Assessment of the M&E system’s contribution to Gauteng Tourism Authority’s (GTA) programmes outcomes
    (University of the Witwatersrand, Johannesburg, 2024) Hamilton, Alecia Lindse’; Dlakavu, A.; Hobden, C.
    A major challenge for governments is to become more effective, therefore the South African government has backed monitoring and evaluation (M&E) as its processes can assist the public sector in assessing its performance. Components which set M&E apart from other management systems is the feedback and learning component which is instilled in the M&E system, these components assist decision makers to make evidence-based informed decision. The South African government has implemented an overarching M&E system in which all three spheres must adhere to. By implementing the M&E system it exercises the principles of good and developmental governance, this is monitored by oversight bodies which enforces compliance. The study looks at the case study of Gauteng Tourism Authority (GTA), the public entity is the tourism implementing arm of the Gauteng Department of Economic Development. GTA has three budgeted programmes by which it tracks and assesses performance through the overarching M&E system. The objective of the study is to understand how the implemented M&E system within the South African public sector has assisted the GTA in meeting its desired outcomes through its implemented three programmes. The study concludes by recommending the importance of effectively institutionalising M&E by educating employees at all levels about the value and purpose of M&E which will assists with the identified finding, namely the usage of monitoring and evaluation interchangeably and the over- reliance on one component to the other hinders the M&E systems effectiveness. The methodological approach draws from the constructivist and interpretivism research paradigms. The two approaches are often combined in a qualitative research strategy, this is considered suitable for the study as it allows participants who were interviewed to fully share their knowledge and experiences. The research design utilised a case study of the GTA, the research methods included primary and secondary which included supporting literature. A qualitative analysis of the findings focused on the themes that emerged from the study and the way it was conceptualized.