Faculty of Commerce, Law and Management (ETDs)

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Subject: search.filters.subject.SDG-11: Sustainable cities and communities

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Now showing 1 - 10 of 63
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    Institutional factors enhancing and affecting service delivery in Lekwa Local Municipality
    (University of the Witwatersrand, Johannesburg, 2024) Tsotetsi, Biotumelo
    The discourse surrounding South African local governments often highlights deficiencies in the efficient and effective delivery of basic social services. This study was motivated by the absence of viable solutions to the persistent challenges facing service delivery in local municipalities, and the Lekwa Local Municipality was no exception. Situated in the Mpumalanga Province, the Lekwa Local Municipality serves as a compelling case study to explore the institutional challenges that both enhance and hinder service delivery. The municipality has grappled with significant administrative instability and a lack of political oversight. Consequently, its capacity to deliver services has been severely compromised. These institutional challenges have manifested in various forms, including bureaucratic inefficiencies, inadequate resource allocation, and a lack of strategic planning and implementation. As a result, the municipality has struggled to meet the needs of its residents and address pressing socio-economic issues within its jurisdiction. By examining the institutional factors contributing to these challenges, this study seeks to provide valuable insights into the complexities of service delivery in local government settings. By understanding the root causes of these issues, policymakers, stakeholders, and community members can work towards implementing targeted interventions to improve governance processes, enhance accountability mechanisms, and ultimately, strengthen the capacity of local municipalities to deliver essential services to their constituents. The Lekwa Local Municipality has witnessed unrest and protest, due to poor service delivery. The research employed a qualitative approach, utilizing a non-probability purposive sampling technique to select fourteen participants. This method was chosen deliberately to ensure that participants possessed relevant insights and experiences related to the research topic. Data collection was conducted through face-to-face semi-structured interviews, allowing for in- depth exploration of participants' perspectives, experiences, and opinions. The study's findings shed light on persistent challenges within the Lekwa Local Municipality despite the introduction of new leadership initiatives aimed at enhancing service delivery. A critical issue identified is the dire lack of leadership at both the political and administrative levels, resulting in a vacuum of oversight and accountability. This lack of effective leadership v has allowed self-interest and expediency to prevail, undermining the municipality's ability to fulfil its mandate. The study concludes by stating findings underscore the urgent need for comprehensive reforms within the Lekwa Local Municipality to address the root causes of poor service delivery. This includes strengthening leadership and accountability mechanisms, implementing transparent and accountable governance practices, and mobilizing resources effectively to ensure the delivery of quality services to residents. Only through concerted efforts to address these challenges can the municipality begin to regain the trust and confidence of its constituents and achieve meaningful improvements in service delivery outcomes.
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    Exploring the digital divide in underserved communities in rural Mpumalanga, South Africa
    (University of the Witwatersrand, Johannesburg, 2024) Shandukani, Linda; Magida, Ayanda
    This research report explored the digital divide in underserved communities in rural Mpumalanga, South Africa, focusing on how owning a smartphone can help bridge the gap. Despite the widespread use of digital technology, financial constraints and limited digital literacy continue to create disparities, especially among marginalised populations. The study employed a qualitative research design, primarily through eight in- depth interviews, to explore how smartphones can impact digital inclusion and overall quality of life in these communities. The findings reveal a digital divide, particularly among young Black individuals, due to barriers in smartphone and internet accessibility. While ease of access to technology can enhance social and economic capital, challenges such as pricing and infrastructure limitations exacerbate disparities, perpetuating cycles of poverty and marginalisation.
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    How the upgrading of informal settlements is measured by the multisectoral organizations
    (University of the Witwatersrand, Johannesburg, 2024) Pholo, Keneilwe; Blaser- Mapitsa, Caitlin
    This master's research paper investigates the diverse methodologies employed by multisectoral organizations in measuring the success of informal settlement upgrading initiatives. Focusing on South Africa, the study focuses on what informal settlements upgrading is, the measurement and indicators utilized by these organizations to gauge the effectiveness of their interventions. Utilizing a qualitative research design, this study employs qualitative interviews to capture the breadth and depth of informal settlements upgrading and the measurement practices. Qualitative interviews with key stakeholders provided nuanced insights into the rationale behind chosen metrics, challenges faced in measurement, and the perceived outcomes of the upgrading efforts. Findings reveal consistent and coherent measurement practices across different organizations, reflecting the common goal of upgrading informal settlements instead of eradicating them as eradication could be interpreted differently and might cause distress to communities. The study explores commonalities and variations in metrics, shedding light on the factors influencing organizational choices in measurement frameworks. This research contributes to the scholarship on urban development by providing a comprehensive understanding of how multisectoral organizations approach the measurement of informal settlement upgrading. The insights gained from this study have the potential to inform best practices, enhance cross-sectoral collaboration, and guide the development of standardized metrics for evaluating the impact of multisectoral interventions on informal settlements.
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    Exploring the experiences of organisational justice in government department in South Africa
    (University of the Witwatersrand, Johannesburg, 2024) Maluleke, Floyd Dimatso; Hobden, Christine
    The study explored organisational justice experiences in the Department of Trade, Industry and Competition (the dtic) by determining how employees access organisational justice, what motivates employees to take justice-related actions, and employees' overall perception of organisational justice. Semi-structured interviews comprising 15 participants were conducted, while thematic analysis was used to analyse and present the interview data. The study found that organisational justice is accessed through the employee's immediate line manager, the employment relations unit, and organised labour. The study revealed that employees preferred their immediate managers and organised labour due to their support, trust, and interaction quality. Motivation to pursue organisational justice revealed knowledge as a primary motivator for taking justice-related actions, including personality traits requiring access to information. The perception of employees' experiences revealed the presence of bias in procedures, interactions, information, and outcomes and inefficiencies in how the department communicates processes and outcomes, influencing how employees feel about fairness in the department. The perception of employees' overall justice judgment in the department revealed perceived inequality, influenced by a lack of explanations and the inability of the department to consider employee's needs. The findings revealed that fairness is required in all components of organisational justice, with custodians playing a pivotal role in shaping how employees experience and perceive the management of organisational justice in the public sector. Fundamentally, the study revealed that employees can distinguish between what component and justice rules within each component are violated, supporting the need for fairness in each component. The study concluded by providing recommendations and avenues for future research, with the hope that the study's findings can be helpful in internal governance policies and the management of organisational justice.
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    Impact of mega astronomy infrastructure projects on development in the rural Northern Cape, South Africa
    (2024) Mokhohlane, Daniel Manama; Qobo, Mzukisi
    This study investigates the impact of mega astronomy infrastructure projects on development in rural Northern Cape, South Africa. The Northern Cape province especially Kareeberg Local and Karoo Hoogland Local Municipalities has become a hub for astronomy research due to its clear skies and low light pollution, attracting significant investments in mega astronomy infrastructure projects such as the MeerKAT and the Southern African Large Telescope among others. There is also an expectation from local communities that these projects should assist in improving development in those communities. This is the paradox the study investigates. That is so because those communities earmarked for mega astronomy infrastructure projects are preserved and protected by legislation against polluting activities i.e., too much lighting, a lot of radio frequency, too much dust, and smoke, which could be detrimental to radio and optical astronomy. Therefore, this research assesses the development impact of these projects with respect to infrastructure development, job creation, education, tourism and perceptions of people living around those projects. The study discusses the paradox of using mega astronomy infrastructure projects for rural and socioeconomic development. A mixed-methods approach was employed, including surveys, interviews, observations and data analysis, to gather, analyse and synthesise data from residents, project stakeholders, and government officials. A new framework for the Impact of Mega Astronomy Infrastructure projects for the Development of Rural Areas was developed. This framework could be useful in dealing with the persisting dissonance and paradox in assessing mega astronomy infrastructure projects' impact on rural development. The findings of this study provide valuable insights into the role of mega astronomy infrastructure projects in assessing and promoting sustainable development in rural areas and informing future policy decisions and investment strategies in the rural Northern Cape in South Africa.
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    Emergency housing provision in the city of Johannesburg
    (University of the Witwatersrand, Johannesburg, 2024) Twala, Baone Samukele
    This research presents a qualitative case study into the City of Johannesburg’s implementation of emergency housing within the context of South Africa’s decentralised development goals. The study explores the challenges faced by local governments, particularly the City of Johannesburg, in their service delivery responsibilities. It examines the adoption of decentralised development in the political and administrative spheres of local government and the role of institutions like SALGA and COGTA in supporting local governments. The research also investigates the struggles of municipalities in applying developmental themes of inclusivity, accountability, and political and social change. The backdrop of the study is the persisting housing backlog and the impact of the failures of the Reconstruction and Development Programme (RDP). The research highlights the complexities of providing emergency housing and temporary accommodation in the face of rapid urbanisation, poverty, and the legacy of apartheid spatial planning and housing policies. The study utilises a case study research methodology to scrutinise the political and administrative implementation of developmental local government, their adoption of developmental theories, the opportunities of intergovernmental relations, and the impact on service delivery. The goal is to contribute to a better understanding of the complexities of decentralisation in South Africa and provide insights that could enhance the quality of service delivery, particularly in the provision of emergency housing and temporary accommodation. There is a need to strengthen political and social change; and inclusivity in the City through improving engagement with communities and using resources to find more sustainable ways, in line with the capability and the human rights-based approach, to provide the temporary housing services. Implementing planned community engagement in areas where people are most vulnerable to eviction and emergencies that would require their relocation to temporary emergency accommodation or emergency housing
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    Institutional factors enhancing and affecting service delivery in Lekwa Local Municipality
    (University of the Witwatersrand, Johannesburg, 2024) Tsotetsi, Boitumelo; Phophiwa, Nedson
    The discourse surrounding South African local governments often highlights deficiencies in the efficient and effective delivery of basic social services. This study was motivated by the absence of viable solutions to the persistent challenges facing service delivery in local municipalities, and the Lekwa Local Municipality was no exception. Situated in the Mpumalanga Province, the Lekwa Local Municipality serves as a compelling case study to explore the institutional challenges that both enhance and hinder service delivery. The municipality has grappled with significant administrative instability and a lack of political oversight. Consequently, its capacity to deliver services has been severely compromised. These institutional challenges have manifested in various forms, including bureaucratic inefficiencies, inadequate resource allocation, and a lack of strategic planning and implementation. As a result, the municipality has struggled to meet the needs of its residents and address pressing socio-economic issues within its jurisdiction. By examining the institutional factors contributing to these challenges, this study seeks to provide valuable insights into the complexities of service delivery in local government settings. By understanding the root causes of these issues, policymakers, stakeholders, and community members can work towards implementing targeted interventions to improve governance processes, enhance accountability mechanisms, and ultimately, strengthen the capacity of local municipalities to deliver essential services to their constituents. The Lekwa Local Municipality has witnessed unrest and protest, due to poor service delivery. The research employed a qualitative approach, utilizing a non-probability purposive sampling technique to select fourteen participants. This method was chosen deliberately to ensure that participants possessed relevant insights and experiences related to the research topic. Data collection was conducted through face-to-face semi-structured interviews, allowing for in- depth exploration of participants' perspectives, experiences, and opinions. The study's findings shed light on persistent challenges within the Lekwa Local Municipality despite the introduction of new leadership initiatives aimed at enhancing service delivery. A critical issue identified is the dire lack of leadership at both the political and administrative levels, resulting in a vacuum of oversight and accountability. This lack of effective leadership v has allowed self-interest and expediency to prevail, undermining the municipality's ability to fulfil its mandate. The study concludes by stating findings underscore the urgent need for comprehensive reforms within the Lekwa Local Municipality to address the root causes of poor service delivery. This includes strengthening leadership and accountability mechanisms, implementing transparent and accountable governance practices, and mobilizing resources effectively to ensure the delivery of quality services to residents. Only through concerted efforts to address these challenges can the municipality begin to regain the trust and confidence of its constituents and achieve meaningful improvements in service delivery outcomes.
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    Evidence-based management use in implementing indigent programme exit strategy in the city of Tshwane municipality
    (University of the Witwatersrand, Johannesburg, 2024) Setwaba, Diniko Piet; Kithatu-Kiwekete, Angelita
    It is often said that South Africa has many good policies but often suffers from implementation, the City of Tshwane Metro Municipality (CTMM) indigent programme seems to be one such intervention. The purpose of this research was to explore the use of evaluation evidence compared to other sources of evidence in managing the implementation of the indigent exit strategy of the CTMM. Interviews were conducted with twenty (20) participants and document analysis was also conducted to assess trends in the management of the indigent programme exit strategy. The study revealed that despite the legislative mandate for the CTMM Indigent programme, it is not aligned with the National Indigent Framework, leading to improper implementation of its exit strategy. Beneficiaries perceived the programme as primarily targeting pensioners and had a limited understanding of other services offered through partnerships. The study established that there are no proper guidelines for exiting households, indicating inadequate implementation procedures. Household empowerment through skills development was not prioritised and the mismanagement of partnerships exacerbates the problem. It was also discovered that CTMM relies heavily on performance reporting information, and no evaluations are done, leading to superficial analysis and reliance on administrative data for decision-making and accountability efforts.
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    Investigating the role of the host community with regards to public participation when establishing a new mine in Lehurutshe, South Africa
    (University of the Witwatersrand, Johannesburg, 2024) Nyarela, Mpho Nyiko; Cairns, Murray
    This qualitative study delves into the critical role of the host community in the public participation process concerning the establishment of a new mine. The research examines the dynamics between the mining company and the community within the context of engagement protocols and regulatory requirements for public involvement. Using semi-structured interviews and document analysis, this study explores the perceptions, experiences, and expectations of the host community in relation to the mining company's public participation initiatives. A total number of ten participants were interviewed. Results from the study highlight significant gaps and shortcomings in the mining company's efforts to involve the host community. Responses per question were collated according to stakeholders who took part in the process to assess legitimacy, trust, and decision-making processes. The findings indicate a lack of transparency and legitimacy due to ineffective communication, and minimal efforts to incorporate community concerns and inputs into the decision-making procedures. Consequently, the absence of meaningful engagement has led to heightened tensions, mistrust, and a sense of disenfranchisement among community members. This study underscores the importance of legitimacy, trust, and inclusive public participation in the early stages of project development, emphasizing the need for mining companies to adhere to regulatory requirements and ethical practices in engaging with the host community. The findings suggest a re-evaluation of the approach to community engagement in the mining sector, advocating for proactive measures that prioritize mutual dialogue, respect for community perspectives, and the integration of local knowledge in decision-making processes. In conclusion, the research underscores the pivotal role of the host community in the establishment of a new mine and calls for a fundamental shift towards more robust, legitimate, and inclusive practices that genuinely incorporate community voices in shaping the trajectory of mining projects.
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    Socio-Spatial Disparities in Environmental Health in the City of Johannesburg
    (University of the Witwatersrand, Johannesburg, 2024) Nyangule, Zizipho; Abrahams, Caryn
    This research explored socio-spatial disparities in environmental health within the urban context of Johannesburg, specifically focusing on access to environmental health services in both low- income and high-income neighborhoods. The study aimed to comprehend how disparities in access to essential services impact residents' environmental health experiences. Employing a qualitative research methodology, data was collected from two focus groups as part of the Sustainable, Healthy, Learning Cities and Neighborhoods (SHLC) project. A hybrid thematic analysis approach was utilized to examine secondary data from focus groups conducted in both low-income and high- income neighborhoods, illuminating the unique challenges faced by residents in each socio- economic context. The findings reveal shared challenges in both low and high-income areas, encompassing access to sanitation, clean air, healthcare, and civic engagement. However, the manifestations of these challenges differ; low-income neighborhoods experience more acute impacts on basic health and well-being, while high-income neighborhoods may grapple with issues related to the preservation of quality of life and efficient governance. This study contributes to the understanding of environmental health disparities and highlights areas for improvement in enhancing the overall well-being of residents in diverse urban settings. The research findings underscore the importance of targeted interventions tailored to the specific socio-economic context of neighborhoods in the City of Johannesburg. Additionally, the study emphasizes the relevance of Environmental Justice and Social Justice perspectives in addressing these disparities, thereby offering a comprehensive framework for future interventions.