Faculty of Commerce, Law and Management (ETDs)
Permanent URI for this communityhttps://hdl.handle.net/10539/37778
Browse
3 results
Search Results
Item Digital Transformation Initiatives in Gauteng Provincial Government(University of the Witwatersrand, Johannesburg, 2023) Makhubele, Nomsa Tintswalo; Genga, CherylDigital transformation is a crucial aspect of modernising the public sector in South Africa. The Gauteng Provincial Government (GPG) has been leading the implementation of various digital technologies to improve efficiency and citizen engagement. One of the digital transformation initiatives implemented in Gauteng is e-recruitment, which aims to streamline the hiring process. This qualitative study used a purposive sampling of HR personnel to investigate the acceptance of e-recruitment in the Gauteng Provincial Government, which has fourteen provincial departments. The study was conducted using focus group interviews to understand the general experience that the HR officials have with the e-recruitment system, its impact and effectiveness, and how these relate to digital transformation. A study sample of ten (10) HR personnel participated in the study. The study's findings indicated that while e-recruitment is perceived as user- friendly and advantageous, its benefits were outweighed by several drawbacks. Inadequate IT infrastructure, a deficiency in customer engagement tools, and a lack of core process and workforce enablement were identified as factors that diminished the perceived benefits of the system. These drawbacks can influence an organisation's digital transformation journey. It is recommended that Gauteng address its Digital Application and Impact dimensional elements urgently. Addressing these issues is crucial to ensuring that Gauteng maximizes the return on its investment and fast-tracks its digital transformation. The study confirmed that in the enterprise context, such as public service, where adoption is mandatory, a lack of perceived benefits does not necessarily lead to system abandonment, but it can affect its digital transformation. System adoption can be sustained if one of the two factors of TAM is in place, as was the case with the ease of use sustaining the use of the system alongside the departmental strategy of digital transformation and modernisationItem Professional Identity of Public Sector Monitoring and Evaluation Practitioners(University of the Witwatersrand, Johannesburg, 2024) Desta, Meseret Daniel; Kithau-Kiwekete, AngelitaThe study sought to explore and map the qualitatively different ways M&E practitioners conceptualise their professional identity in the context of the public sector. The inquiry and its findings were contextualised by taking into account experiences of M&E professionals related to the institutional, managerial and administrative settings of their respective organisations as well as their views on the current status and professionalisation journey of M&E in South Africa. This helped to identify different factors that influence the construction and deconstruction as well as the reconstruction of Professional Identity of M&E practitioners in the sector. In addition, the investigation also looked into how Monitoring and Evaluation practitioners navigate the political and institutional context of the Public Sector and engage in the process of (re) examining their professional identities. The investigation employed a phenomenographic approach to identify, categorise and logically construct an outcome space that presents the qualitatively different ways M & E practitioners perceive their Professional Identity. Nine purposely selected M&E practitioners from the public sector participated in this qualitative study. Data was collected through interviews using a questionnaire composed of both semi-structured and open-ended questions. The phenomenographic analysis revealed four categories of descriptions that depict how M&E practitioners perceive their Professional Identity in a continuum. These categories, hierarchically arranged from least to most sophisticated are Curators of Development Data, Auxiliary to Programme Management, Patron of Accountability and Democracy, and Champions of Development and TransformationItem Assessing the dpsa’s, and partners’, perspectives on digitalisation for improving efficiencies in the south african public sector(University of the Witswatersrand, Johannesburg, 2023) Lukhele, Nompumelelo; Chikane, RekgotsofetseThe purpose of this research was to explore the perspectives of public sector officials placed in the e-Government Services and Information Management unit of the DPSA, and partners, who are responsible for coordinating and drafting the Digital Government Policy Framework, on the implementation of digitalisation in the context of improving public sector efficiencies. This was justified as important because, the attitudes and perceptions of policy developers about digitalisation will influence the directionality of policies they develop on the implementation of digitalisation or the digital transformation agenda more broadly. The research primarily questioned what the perspectives of these officials are on the implementation of digitalisation in the context of improving public sector efficiencies in South Africa. The study adopted qualitative research methods. Semi-structured interviews and case studies were adopted to respond to the research questions. The main findings were that there is a need for government to strengthen the legitimacy of government digital transformation through releasing decisive political will; there is a need for elevation of the position of the Chief Information Officer in government departments; and lastly there is a need for the establishment of a central agency that will guide transformation of public service administration to perform important functions required to successfully transition to a digital government. The study concludes by emphasising the risks at local, regional, and international levels that the South African government faces if the urgency to act is undermined