Faculty of Commerce, Law and Management (ETDs)

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    Determinants of Corporate Social Innovation in South Africa’s Commercial Banking Sector
    (University of the Witwatersrand, Johannesburg, 2024) Larbi, Lee; Venter, Rob
    This study is situated within the realm of Social Innovation (SI), specifically focusing on Corporate Social Innovation (CSIn) within the South African commercial banking sector. Addressing a significant gap in the understanding of the determinants of CSIn within this context, the study draws upon Institutional Theory and Social Capital Theory to extend theoretical insights in the domain of SI. While traditional Corporate Social Responsibility (CSR) practices often view social and environmental issues as external to core business strategy, the concept of Creating Shared Value (CSV) has emerged, emphasising the creation of economic value while addressing societal challenges. Employing a sequential mixed methods approach, the study first administered a seven-point Likert scale questionnaire to 219 CSR professionals within commercial banks in South Africa. Subsequently, semi-structured interviews were conducted with 14 CSR senior managers and leaders to deepen the findings. Path analysis and Confirmatory Factor Analysis (CFA) were used for quantitative analysis, revealing positive and significant relationships between management support, transformational leadership, and internal social capital with CSIn in South African commercial banks. Furthermore, the study found that internal social capital mediates the relationship between transformational leadership and CSIn, and that transformational leadership mediates the relationship between management support and CSIn, as well as social proactiveness and CSIn in South African commercial banks. The qualitative phase of the study involved thematic analysis of interview data to complement the quantitative findings. Methodological triangulation was employed to enhance the validity of the iii results. Given the underdeveloped and empirically lacking literature on CSIn, particularly in the commercial banking industry, this study makes a substantial contribution by identifying key determinants and enriching the theoretical understanding through empirical insights. It underscores the importance of social innovative behaviours within banks in addressing societal challenges, fostering a culture of social innovation that contributes not only to meeting Environmental, Social, and Governance (ESG) targets but also brings numerous implicit benefits.
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    Factors affecting enterprise resource planning migration: the South African customer’s perspective
    (2021) Mushayi, Precious R
    Enterprise resource planning (ERP) systems are a crucial and strategic component of most organisations’ information systems (IS). The advent of the digital economy has pushed traditional ERPs to evolve into intelligent ERP systems that are built to integrate with smart technologies such as artificial intelligence and machine learning. There is a need to understand how the digital economy has affected the design of ERP systems and how customers in developing countries are adapting to these changes. The purpose of this study was to identify the factors that influence the decisions of ERP customers in developing countries on whether to adopt intelligent ERP technologies such as SAP S/4 HANA. The technological-organisational-environmental and institutional theory frameworks were used as the foundation upon which the factors that influence intelligent ERP adoption were studied. The study focused on adopters and non-adopters of SAP S/4 HANA in the South African context. Guided by the positivist paradigm, a questionnaire-based survey was developed using theoretical constructs from existing studies of technology adoption and distributed to a sample of 95 companies, which were selected through purposive sampling. Nine factors were hypothesised to have an impact on intelligent ERP adoption, namely information, communication and technological (ICT) infrastructure, the availability of cyber-security systems, technical skills, organisational size, top management support, coercive pressures, mimetic pressures, normative forces and governmental regulations. Based on the responses received from 84 organisations, four factors out of the nine initial factors were found to have a significant impact on intelligent ERP migration, namely ICT infrastructure, the availability of cyber-security systems, mimetic forces ,and normative pressures. This study may be useful to ERP vendors with customers in developing countries, to understand existing and potential customer perceptions of intelligent ERPs. It will also give insight to academics who seek to build on their understanding of technology adoption in developing countries, especially in this era of digital transformation.