Faculty of Commerce, Law and Management (ETDs)

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Subject: search.filters.subject.Cyber security

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    Gamifying cyber security training for improved employee engagement in the South African banking industry
    (University of the Witwatersrand, Johannesburg, 2023) Bava, Aashika
    Based on the South African banking cyber threat landscape, cybercriminals have exploited the Covid-19 pandemic to carry out malicious activities and fulfil their nefarious intentions. Contrary to popular belief, cyber criminals primarily target humans because humans are the weakest targets and the first barrier to breakthrough to extract confidential data or bypass systems. Consequently, human error emerges as the primary cause of cyber-attacks, underscoring the critical role of cyber security training in mitigating such risks. Therefore, cyber security training becomes the foremost line of defence in safeguarding employees and organisations against the loss of personal information, financial loss, and reputational damage. For cyber security training to be effective, employee engagement with the training content is of utmost importance. Equipping employees with recommended cyber security tools to protect themselves and their organisations assumes a crucial role within the training framework. In the South African banking industry, organisations must prioritise creating cyber security awareness by identifying the most interactive training methodology to enhance employee engagement. This study focuses on investigating the level of training engagement among South African bank employees concerning critical cyber threats, considering both traditional and modern cyber security training programmes. Additionally, the research explores modern cyber security training tools and techniques, with a specific emphasis on gamification, to empower employees. Adopting a quantitative research methodology, the study employs a questionnaire to analyse employee training engagement in critical cyber threat scenario games, encompassing threats such as phishing and malware. The findings of this research highlight that modern training methods, compared to traditional methodologies, incorporate positive reinforcement techniques that significantly improve cyber security training engagement across the South African banking industry
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    The perceived impact of security and privacy risks on social commerce amongst social media users in South Africa
    (University of the Witwatersrand, Johannesburg, 2023) Ramjith, Samresh
    This research investigated the influence of social media attitude, social media trust, and risk awareness (cybersecurity and privacy) on social commerce intention. Five hypotheses were proposed, which were then tested with a sample of social media users via an online survey. Survey results were cleaned and then analysed through Partial Least Squares Structural Equation Modeling (PLS-SEM) using SmartPLS software. The study did not find a significant direct effect of social media attitude on social commerce intention, but did find that social media attitude was found to significantly influence social media trust. The moderation effects of cybersecurity risk awareness and privacy risk awareness on the relationship between social media trust and social commerce intention were not supported. The study supports and reinforces the importance of trust in social commerce and the need for businesses and social media platforms to continuously work to enhance trust amongst users. A research outcome is the necessity for deeper investigation into the role of user attitudes and risk awareness in social commerce. The study contributes to the social commerce literature by providing empirical evidence about the complex interplay between trust, attitude, and risk awareness, contributing to enhancing understanding of these relationships and their impact on business strategies
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    Corporate governance of robotic process automation by South African firms
    (2023) Nortje, Anri
    Traditional corporate governance policies and principles do not make provision for the implications of new technologies, like robotic process automation, on digital business. Without the appropriate governance of technologically-enabled advancements, firms are exposed to new threats and face increased vulnerabilities. Using constructivism, this study aimed to understand which governance principles firms in South Africa should have in place for the use of robotic process automation. The study finds that the governance of robotic process automation depends on (i) digital governance and risk management, (ii) cybersecurity and data protection, and (iii) digital business ethics considerations that firms need to address when they deploy robotic process automation software. Based on the findings and the data analysis, the study formulates a model for the governance of robotic process automation called “an expanded model for RPA governance in South African digital business”. From this model, the study concludes with seven governance principles, proposed by the researcher, to assist South African firms with the governance of robotic process automation.