Faculty of Commerce, Law and Management (ETDs)
Permanent URI for this communityhttps://hdl.handle.net/10539/37778
Browse
11 results
Search Results
Item Perceptions and experiences of informal street traders on Covid-19 and its effect on sales and revenue in Pretoria(University of the Witwatersrand, Johannesburg, 2023) Maphutha, Thakgalo Magauwane; Khumalo, JohnThe Covid-19 restrictions and strategies imposed in order to reduce the spread of the virus had dire consequences on the sales and livelihood of both the formal and informal sectors. The lockdown made it challenging for small and big businesses to operate as per normal, which included informal street traders. This study intended to find out the perceptions and views of informal street traders with the focus on their sales and revenue during Covid-19 lockdown. The research was designed as a phenomenological study as it was concerned with understanding the effects of Covid- 19 through the in-depth experiences of informal street traders. The study adopted a qualitative research design, with face-to-face interviews as the primary data collection method. In addition, previously published studies were reviewed as part of the secondary literature review. This study had a sample of 30 informal street traders from Pretoria working along Church Street. A key discovery in this study is that like many sectors, informal street traders were hit very hard by the pandemic, more especially during the lockdowns. The sales and revenue of informal street traders decreased drastically, leaving the participants with challenges that will take years to overcome. Most informal street traders participate in the sector as their primary source of income due to a lack of opportunities in the country and are the main breadwinners. To many, Covid-19 added to the already existing day-to-day challenges. Regardless of the significance of informal street trading, the government failed to provide them with any assistance to curb the negative impact of the pandemic on their livelihoodItem The effects of COVID 19 on consumer mobile and online purchase behaviour(University of the Witwatersrand, Johannesburg, 2023) Chanetsa, Edphan Peter; Saini, Yvonne K.There obtains an acute paucity of research on the how Covid-19 impacted consumer online and mobile application purchase behaviour in South Africa. Much of the work done on the impact of the pandemic on consumer behaviour has primarily focused on one aspect: online purchase behaviour. This study sought to assess the effects of the restrictions of the novel Covid-19 virus on consumer mobile and online purchase behaviour. The main objective was to understand the impact of Covid-19 related restrictions on mobile application purchase intention in grocery shopping. Similarly, the study also sought to understand the impact of Covid-19 related restrictions on online (desktop/laptop) purchase intention in grocery shopping. An online survey was conducted wherein 345 responses were obtained. The study employed a mixed methodology approach with the primary analysis being done quantitatively employing path analysis to establish the existence of causal links between Covid-19 restrictions and consumer behaviour in terms of both direction and magnitude. Regression analysis was further carried out to corroborate the findings of the path analysis. The qualitative aspect of the analysis was primarily employed to buttress the results of the quantitative analysis. The results showed that Covid-19 had a significant and positive impact on mobile and online consumer behaviour in South Africa. The advent of the pandemic caused an increase in the uptake of alternative means of making grocery purchases. Specifically, the institution of Covid-19 restrictions produced a substitution effect wherein digital purchase platforms were preferred to in-store purchases of groceries. Consequently, all the hypotheses developed by the study proved to be robust as they were confirmed by the resultsItem Implementation of Employee Wellness Programmes within the SMEs in Johannesburg(University of the Witwatersrand, Johannesburg, 2021) Siweya, Langutela; Matshabaphala, ManamelaThis research study gained momentum following the consequences of the Covid-19 pandemic and the challenges experienced by most firms and their employees. The aim of this study was to test the feasibility of implementing employee wellness services within the SMEs looking at various factors that influence the adoption of such services. The assessment results were then used to assess whether such recommendations would make business sense by developing a business proposal. The research drew on a literature review to build the research questions and hypothesis. Literature review was key to this study as it looked at the feasibility of the employee wellness programmeme and its foundation. The literature also identified gaps and recommendations from previous research done in the employee wellness space and SMEs in general. Following a quantitative approach with a survey questionnaire design method, the study was divided into two groups to examine various factors and testing quantitative variables for firms with wellness services and firms without wellness service. An average Cronbach alpha of .891 was achieved which emphasises the reliability of data. Although the research was conducted during the national lockdown level-3 period which had strict regulations, the research results were achieved from the limited sample size. The research found that there is indeed an intervention required to successfully implement wellness services within the SMEs. Although cost remained the biggest challenge in the SME space, most SMEs believed that such services would benefit their firms and employees at large. The research concludes by emphasising that service providers for employee wellness need to demonstrate value for money and detailed benefits when proposing a new offering.Item Job satisfaction of healthcare professionals in two East London public hospitals in South Africa in the context of Covid-19(University of the Witwatersrand, Johannesburg, 2023) Dlodlo, Nkosilathi; Magida, AyandaIntroduction: Job satisfaction of healthcare workers is important to provide better patient care and with the prediction by the World Health Organization (WHO) that there would be a shortage of healthcare workers by 2030. The Covid-19 pandemic affected healthcare workers differently and hence the reason for the study. The aim is to explore and understand healthcare workers’ job satisfaction during the Covid 19 pandemic and make recommendations for human resource management to keep healthcare workers satisfied. Methodology: data collection was done from the 10th of October 2022 to the 5th of January 2023, with 203 participants from Cecilia Makiwane Hospital (CMH) and Frere Hospital (FH). Convenience sampling was done through an online survey that compromised of demographic and modified job satisfaction survey questions (JSS). Results: 82% of the participants were dissatisfied with the pay and remuneration; 76% were dissatisfied with supervision from the hospital management, and 83% were dissatisfied with contingent rewards. The healthcare workers were only moderately satisfied with their relationships with co-workers, which had a 41% satisfaction level. Conclusion: there is a need to improve on financial and non-financial components that would then motivate the healthcare workers and inevitably lead to better job satisfaction levels through regular assessment and improved policies that meet the needs of the healthcare workersItem Collaborative Governance and the Social Compact during the Covid-19 pandemic(University of the Witwatersrand, Johannesburg, 2023) Gilbert, AdeleSouth Africa has a strong history of tripartite co-operation and collaborative governance since democratic rule in 1994. As a democratic developing country, through the constitution, South Africa aims to follow the principles of good governance and promotes broad social actor (labour, business and civil society) inclusion as a means to develop a more equal and inclusive society. This form of governance is used across the various tiers of government in South Africa namely national, provincial and local, taking on a range of different institutional forms. It has also been used to tackle a diverse range of issues in sectors including but not limited to health, environment, economic and education. The purpose of this research study was to investigate collaborative governance in the local manufacture of Personal Protective Equipment (PPE) and the insights this has provided on the challenges, obstacles and prospects for establishing a social compact for a South African economic recovery post the COVID-19 pandemic. This was done by exploring the understanding of collaborative governance and social compacting and the perspective of different social actors to the success of using these forms as a means to achieve successful collaborative outcomes for society during the pandemic. The study then considered what insights this process of collaborative governance has provided to guide the development of a social compact. Lastly the study explored if social solidarity plays any role in collaborative governance and what this enables within such an institutional setting. The outcome of the research has revealed the importance major external shocks such as a global pandemic play in creating a context of shared risk, creating the potential for uniting social actors in the pursuit of solutions which serve the broader society. This has been contrasted by findings in relation to the effects of sectoral interests on the outcomes of collaborative governance, as well as the layered complexity of social actor groupings within South Africa and its impact on long term societal gains. It appears that this, along with a number of other challenges, poses significant obstacles to the development and implementation of a more society-centred social compact for South Africa, which is supported by implementation and accountability across social actors aimed at real societal transformationItem A gendered analysis of labour market outcomes in South Africa during Covid-19: Evidence from the Quarterly Labour Force Survey(University of the Witwatersrand, Johannesburg, 2023-06-22) Selman, Cheryl-Lyn; Casale, DanielaThe global financial crisis of 2008-2009 disproportionately affected men’s employment. As has been the case in previous economic slumps, industries like manufacturing which predominantly employed men, experienced deeper declines (Mosomi et al 2020). However, soon after the Covid-19 pandemic started spreading globally, early predictions were that women would be hit harder by the Covid-19 crisis than men, because of the kinds of sectors (i.e. industries) and jobs (i.e. less secure, part-time, not UIF registered etc.) in which women dominated (Alon et al 2020; Dingel and Neiman 2020; Joyce and Xu 2020, Mongey and Weinberg 2020; Mosomi et al 2020), and also because of their role in childcare. Growing empirical research suggested this was indeed the case. In addition, women’s employment was slower to recover than men’s as economies reopened (Mosomi et al 2020, Casale and Shepherd 2021), and pre-Covid inequalities had worsened (Casale and Shepherd 2021). The gender gap persisted, even once occupation fixed effects and the proportion of work-from-home tasks as well as education had been used to account for individual differences in workforces in the UK and US (Adams- Prassl et al 2020).Item Exploring Covid-19 disclosure patterns: A comparative analysis of the financial statements of a sample of top-, mid-, and small-tier companies listed on the Johannesburg Stock Exchange, Nigerian Exchange and the London Stock Exchange in the 2020 and 2021 financial years(University of the Witwatersrand, Johannesburg, 2023) Makara, Motanyane; Gomez, SamanthaThis study is an exploration of the impact of Covid-19 on the accounting standard disclosures of a sample of companies from the Johannesburg Stock Exchange (JSE), Nigerian Exchange (NGX) and London Stock Exchange (LSE). The study is a comparison of the impact of Covid-19 between developing nations and a developed nation. It explores how the impact of Covid-19 was disclosed in the financial statements of the sample companies from the top-, mid-, and small-tiers of the stock exchanges. Stakeholder theory and Legitimacy theory are applied to better understand the study due to their emphasis on transparency and accountability to shareholders. A content analysis was carried out using financial statements of 90 companies from the LSE, 79 companies from the JSE and 37 companies from the NGX. Covid-19 disclosures were not as prevalent as expected in the financial statements. The study finds that the JSE and LSE had a higher number of Covid-19 disclosures than the NGX in both years. The number of disclosures between the market tiers varies by stock exchange however. The most impact disclosed in all the stock exchanges revolved around IFRS 16 Leases, IAS 1 Presentation of Financial Statements with focus on going concern, and IAS 36 Impairment of Assets. Covid-19 had the consequence of halting business activity globally. This meant assets were unused, affecting impairment and leasing activities. Going concern also became a major issue for businesses worldwide. The study is guided by the legitimacy and stakeholder theories to contribute to the literature on the impact of major events on the disclosure practices of entities taking into the need for stakeholders to have adequate information providedItem Assessing the impact of digital transformation on business performance in South Africa’s banking industry(University of the Witswatersrand, Johannesburg, 2023) Melamane, SiphokaziBackground: The Fourth Industrial Revolution and the recent outbreak of the Covid-19 pandemic have created a strong interest in digital transformation. Organisations have been focused on advancing their technological capabilities, thus increasing their IT investment capabilities. In the banking sector, the implementation of digital technologies has introduced the existence of digital banks and other non-financial organizations that have tapped into the financial services, such as fintech and retailer organisations. This has been gradually leading to a diluted market share, which was previously dominated by South Africa’s traditional banks. Digitising has therefore become an important aspect of organisations’ growth strategy. Purpose: This research study aims to investigate the impact of digital transformation on the financial performance of the traditional South African banks. Methodology: This study uses the quantitative research method where financial performance, is measured by return on assets (ROA) and digital technology (data analytics, artificial intelligence, cloud computing, and the Internet of Things). The data was collected using secondary data accessed from the traditional South African banks, namely; ABSA, Standard Bank, FNB, and Nedbank’s annual reports and full-year consolidated financial statements, from the year 2014-2021. Findings: Findings from this research study indicate that there is a strong relationship between digital technology and business performance, meaning that digital transformation does have an impact on the business performance of the traditional South African banks. Further, the relationship between the variables, digital technology and business performance is negative. This has been found by previous literature to be due to the initial costs of investment in digital technology. Research limitations/implications: Digital transformation is an important concept that continues to be explored by researchers and organisations. Therefore this research is relevant to many industries in the market, which presents an opportunity for it to be expanded to other industries. The impact of digital transformation on other performance factors such as operational performance can be studieSItem The significance of key constructs on consumer purchase intention in online retail in a Covid-19 climate(2021) Pillay, EdenThe Covid-19 pandemic has added to the complexity of an already changing world due to its unexpected, rapid, and fatal impact. Countries, industries, businesses, societies, and individuals were not able to predict or plan for such an event. However, an unintended consequence of the pandemic is its impact on online retail, both electronic and mobile commerce. In South African, the online retail market is in its infancy, with a significantly lower online retail to total retail share than global markets. Therefore, there is an opportunity for businesses to capitalise in the current environment to increase activity and transactions in online retail. This study aims to conduct a quantitative analysis to identify the significance of key constructs associated with online retail consumer purchase intention (PI) in South Africa (SA) in a Covid-19 environment. The extended Technology Acceptance Model (TAM) and the Unified Theory of Acceptance and Use of Technology-2 (UTAUT2) model were used as a basis of the study. The key constructs in these models are risk, trust, Perceived Usefulness (PU), Perceived Ease of Use (PEOU), price value (PV), and Facilitating Conditions (FC). The models were adapted further by including Covid-19, a situational factor, as a key construct in determining consumer PI in online retail. The moderation impact of Covid-19 on risk, trust, PU, PEOU, PV, and FC on consumer online PI was also tested in this research. The research employed a quantitative statistical modelling technique. An online survey using the Qualtrics platform was conducted with a sample size of 368 adult participants with online shopping experience based in SA. The main structural equation model was tested using maximum likelihood covariancebased modelling. This study shows that the most significant constructs in determining consumers’ online retail PI in the current environment in SA are Covid-19 and PEOU. In addition, online shopping experience was an additional factor with a significant impact. This factor was initially included as a control variable and ultimately in the iii final model. The moderation impact of Covid-19 was significant on risk, trust, PU, PEOU, and PV. The implications of this study provide many opportunities for businesses to focus on to become agile and innovative to drive their online sales. The key constructs that businesses can focus on in the short term are exploiting the opportunities presented by Covid-19, placing emphasis on consumers PEOU, and encouraging consumers to gain online retail experience. This needs to be done without overlooking the hygiene factors of trust, risk, PU, PV, and FC, which still need to be in place. The results of following such an approach will provide new sales, repeat purchases, and growth of the customer base. The role of SA’s Government is just as critical as that of businesses in driving online retail. If anything Government can be the catalyst that can ignite businesses to become innovative and drive the online retail sector. This can be done by improving the FC of online retail through infrastructure, regulation and promotion of e-services, thereby providing digital access to consumers and increasing their online experience. The concerted effort by both the private and public sector will result in lasting social and economic benefits for business, consumers and the countryItem An exploration of possibilities for information and communications technologies in pursuit of enhanced public participation in lawmaking post Covid-19(2022) Cilliers, InaThe purpose of this project was to explore the nature and impact of public participation practice in the legislative processes of the Gauteng Provincial Legislature (GPL) during and after the Covid -19 pandemic. The disruption to social interaction brought about by the Covid-19 pandemic had an impact on the design, implementation, and evaluation of public participation (PP) in the province. The scope and extent of this disruption was uncertain, yet rapidly evolving and scaling globally. For the GPL to fulfil its constitutional mandate and its commitments citizens, new opportunities for PP had to be explored and threats to PP had to be ameliorated in the context of a “new normal”. The research question is: “How can the information and communications technology revolution be leveraged to enhance public participation in legislative processes.” The study examined historic practice of the institution as well as virtual public hearings and portfolio committee business conducted during the Covid-19 pandemic in 2020 and 2021.The sample population for this study was public participation specialists and participants in the legislative sphere in Gauteng Province, South Africa. A purposive sample was drawn from the GPL community, specifically PP Unit staff, researchers and committee support staff. Focus group discussions were conducted with 18 participants. The public participation events observed included 3 public hearings, 3 sector parliaments, 2 round table events and 1 legislative workshop. The document analysis focused on reports that was tabled for the legislation under scrutiny in the relevant portfolio committees. The study identified threats and opportunities for PP, spaces of disruption and contestation that would require new areas of practice and new skills to be learnt by PP practitioners. The institutions’ journey from traditional PP practice to fully virtual and the resultant pivot to digital innovation was explored. Recommendations were structured around the design, implementation and evaluation of PP in the post-pandemic future. The paradigms of digital marketing and traditional PP practice was assimilated to suggest new ways of conducting the PP mandate that advance deliberation, inclusivity, and quality of lawmaking