Faculty of Commerce, Law and Management (ETDs)

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    Digital Technology Platforms and Operational Efficiencies of a South African Short-Term Insurer
    (University of the Witwatersrand, Johannesburg, 2024) Moloi, Josiah; Natto, Dina
    This study aimed to delve into the intricate interplay between digital technology platforms and operational efficiencies in the contextual setting of a South African short-term insurance company. Specifically, the research scrutinized how the adoption and integration of digital platforms influence pivotal operational functions such as sales, services, and claims, with the overarching objective of unravelling the nuanced dynamics of digital transitions to mitigate high operational costs. In addressing these objectives, the research delineated the specific challenges confronted by the insurer and evaluated the potential solutions offered by digital technology, drawing insights from personal perspectives shared by key senior and strategic decision-making stakeholders as the targeted population sample for this study through purposive sampling. Through this investigation, the study not only sought to identify the hurdles but also examined the tangible impact of digital platforms and adoption on essential aspects of the company’s operations. Furthermore, the research endeavoured to assess both the advantages and disadvantages associated with the implementation of these platforms, providing valuable insights into their effectiveness in enhancing overall operational efficiency. To achieve the objectives of the study, the study employed qualitative interviews with the selected industry experts and performed thematic analysis to scrutinize key themes and patterns by focusing on these major topics. The findings revealed that the use of digital technology platforms to improve operational efficiencies within a short-term insurance business is non-negotiable if insurers are to remain competitive. This study has shown that with the right mix of a well-articulated business problem statements, stakeholder buy-in during implementation, and a well-suited technology for the context of the business, digital technology platforms can contribute immensely to operational efficiencies and in time aid in the reduction of operational costs
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    A strategic management approach Education for the new world of work in South Africa
    (University of the Witwatersrand, Johannesburg, 2021) Manuel, Zelda; James, Goerge; Wotela, Kambidima
    This research investigates the readiness of the South African education system for the new world of work. The future of work will be different, driven by automation, which place employment at risk. It therefore requires educational outcomes that can prepare individuals with the correct skillset (PWC, 2019). It will demonstrate that the traditional definition of jobs is shifting , a new breed of jobs that require multiple and diverse skills will replace role specification (March & McLennan, 2017). The study used a quantitative research strategy; the data was collected from participants using a questionnaire as a data collection instrument. Descriptive statistics was used to perform the data analysis. It found that although much work was done in the tertiary education sector to prepare learners for the new world of work, respondents confirmed that they still need to continue their learning journey to remain employable in the future. An individual’s employability is dependent on effective career planning and life-long learning (M Watson, M McMahon, 2009). The research highlights that career management aim to provide a holistic approach where learners choose careers that they are passionate about and not only for employability (Maree J. G., 2009).Career counselling allows for social and economic inclusion and the absence thereof have negative impact for families and the economy (Maree J. G., 2009). Organizations need to rethink their strategies and embrace new ways of work (Magwentshu "et al", 2019).They have the responsibility to up skill and reskill their workforce in order to adapt in the future and remain profitable (PWC, 2019). South Africa has high levels of unemployment, 29% (Stats, SA, 2020) and is faced with the challenge to accelerate economic growth. A further key challenge is the pace at which local companies are prepared to compete and grow in a digital world (Magwentshu "et al", 2019). This research will assist academic institutions to prepare learners for the new world of work by identifying skills required for the 21st century workplace that will equip learners for the future. It will aid learners to research future roles prior to registration as future careers are changing and from the research results, it is clear that employability is a key factor in selecting academic courses (Chikoti, 2018)