Faculty of Commerce, Law and Management (ETDs)
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Item The impact on brand product sales of transitions from traditional to digital marketing solutions(University of the Witwatersrand, Johannesburg, 2023) Sekati, MosekiA lot of FMCG companies have been investing money in marketing activities with the aim of improving their business sales turnover, and this has been seen in both traditional marketing and digital marketing. However, literature show that there has been lack of knowledge on which strategy, digital or traditional, to invest in and what their benefits are. This study serves to address the identified research gap with regards to FMCG companies in South Africa. The main objective of this study is to investigate the positive effect of investment, implementation and understanding of digital marketing on financial performance. This study engages a quantitative research approach and collection of data through a research questionnaire that was constructed to answer the research questions. A causal design with a purposive sampling technique was used to collect data from a sample size 100 participants. The data was analysed using SPSS. The research findings had 4 out of 5 the hypotheses that were found to be significant, and another 6 th additional hypothesis that was computed. These hypotheses proved that investment in digital marketing; implementation and utilization of digital marketing have a positive impact on financial performance; and utilization of traditional marketing has a positive impact on financial performance. The 6 th computed hypothesis test showed that financial performance has an impact on preference for digital marketing. Companies in the FMCG and students in marketing can benefit from the finding of this study. This study makes recommendations for future research for understanding or knowledge of digital marketing, and what other important operations are a benefit of digital marketingItem Marketing strategy and business profitability in the South African FMCG industry(University of the Witwatersrand, Johannesburg, 2023) Lephoko, Thembelihle Philladelphia; Quaye, EmmanuelThis paper reviews the lay of the land of the FMCG Industry and identified technological challenges, intense competitor rivalry, and evolving consumer needs and demands as contributors that need to be considered during decision-making and marketing strategy development; an important force behind companies delivering profits. Big data analytics has gained widespread recognition as a revolutionary technology in both the academic and business arenas. With more companies launching initiatives dedicated to its implementation, there is still a lot of doubt regarding its potential to transform its operations. Through a literature review, the study revealed key factors of big data analytics and marketing strategy that influence profitability for South African FMCG companies, and it was furthe underpinned by a conceptual framework to test the relationship between the identified factors and profitability, all in the effort to implement the identified factors and constructs effectively. A cross-sectional quantitative study was executed to establish whether big data analytics has a significant relationship to profitability, furthermore, the study tested the usefulness of big data on marketing strategy as well as the rate at which it impacts profitability. The study was conducted on 150 individuals, with 88.1% of them being marketing professionals. SPSS was used as a statistical tool to test the hypotheses that were identified through the literature review. The key findings of this study recommends that FMCG companies focus their efforts on adopting an organizational culture that supports the usage and adoption of big data in decision-making, underpinned by the right technical and managerial skills to extrapolate actionable insights from the data, and forming them part of the marketing strategy process. The findings of the study will open South African FMCG companies’ eyes to the capabilities and benefits of big data and how their marketing strategies can be enhanced for greater organizational impactItem Effectiveness of cause-related marketing strategies within the fast-moving customer goods (FMCG) industry in South Africa(University of the Witwatersrand, Johannesburg, 2022) Moeti, LouwellaIt has become incumbent upon businesses to make a difference in society and their communities. To fill this requirement, many businesses associate themselves with a cause that makes a difference in society, resulting in cause-related marketing (CRM). This study sought to investigate the effectiveness of CRM strategies within the South African fast-moving consumer goods (FMCG) sector. More specifically, the study sought to examine the attributes that lead to the successful implementation of CRM in the South African FMCG sector, to determine the factors which lead to favourable responses towards CRM in the South African FMCG sector and to develop a framework for successful implementation of CRM in the South African FMCG sector. The research was conducted through a quantitative approach, where data collection was done through a web-based survey. The target sample size was 300 consumers aged 21 to 45, after which 150 responses were deemed useful. The sampling method adopted by the study were the convenience and snowballing sampling where every available subject was asked to complete the survey. The study established a strong and definite correlation between the type of product and customer support, duration of a partnership and customer support, donation amount and customer support, and the product's price and customer support. The study's findings offer knowledge and insights into the factors that drive effective CRM strategies within the South African FMCG sector. Based on the findings, it is recommended that companies be strategic on the type of product used in CRM initiatives; keep product price at a minimum; double the donation amount and support the same cause for longer.