Faculty of Commerce, Law and Management (ETDs)

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    Government regulated collection systems and the financial corporate user in South Africa
    (University of the Witwatersrand, Johannesburg, 2021) Peters, Claire
    For years, South Africa has aimed to build a fit for purpose National Payment System that protects as well as serves various stakeholders. Collection systems hope to ensure that consumers are in control of and aware of debit orders being processed to their own bank accounts. It provides companies with the comfort of knowing that customers have acknowledged and are aware of debits orders and also allows consumers’ banks to record the debit order information and check the information before they process the debit order to their accounts. The study hopes to evaluate the level of efficacy of implementation from a technological point of view against the background of the South African technological landscape. The purpose of the study to investigate the relationship between technological advancements and corporate user capabilities in developing countries that forge ahead with technological advancements in banking payment collection systems (Bell, Pavitt, 1992). The study will attempt to evaluate the current technological interventions and the impact they have on business and consumer buy-in in the insurance industry with specific focus on payment collection systems
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    Assessing the Retrofitting of Office Buildings in the City of Johannesburg, South Africa
    (University of the Witwatersrand, Johannesburg, 2023) Katumba, Bamoni Nathalie; Hildebrandt, Diane
    Climate change caused by greenhouse gasses (GHG) has become a challenge to the world and South Africa (SA) alike. SA emits 450 million tons per annum (TPA) of carbon dioxide (CO2) and is the 12th largest CO2 emitter in the world. Buildings account for 50% of GHG, globally; therefore, energy use in new and existing buildings must be addressed. Retrofitting existing buildings has been identified as one of the ways to achieve sustainability in the built environment, this is done by enhancing energy efficiency (EE), the environmental performance of the property and lowering energy demand. This study, therefore, examined the challenges, benefits and critical success factors (CSF) for retrofitting offices in the City of Johannesburg (CoJ), SA. The data for this study were obtained from built environment professionals with experience in retrofitting existing office buildings. An online questionnaire was issued to the targeted sample using Google Forms and 71 responses were received. The quantitative data were analysed using the t-test function from the Statistical Package for Social Sciences (SPSS) software. This study uncovered that lack of government incentives; budget constraints; longer payback periods; technical challenges and disruption of and inconvenience to the tenant during retrofitting are the top five challenges hindering retrofitting of existing office buildings. The study also identified improved EE; enhanced marketability of the buildings; improved building climate control; reduced energy consumption and reduced operational cost of buildings as the top five benefits of retrofitting existing office buildings. Furthermore, project cost control; communication; efficient planning and regulatory approvals between the municipality and project manager; project schedule management and competency of the project manager were revealed as the top five CSF that influence retrofitting of existing office buildings. Recommendations include engagements between various stakeholders; cost benefits analysis; CSF at the beginning of retrofitting projects; changes in government regulations and policies to incentivise retrofitting projects; tenants’ inputs throughout projects, public and private sectors collaboration; availability of retrofitting information and inclusion of sustainability in the built environment tertiary curriculum
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    Coaching as a practice to develop and support social service professionals in the Gauteng Provincial Government
    (University of the Witwatersrand, Johannesburg, 2023) Hartmann, Amanda Marié; Magida, Ayanda
    This research explored how Social Service Professionals (SSPs) in the Gauteng Department of Social Development (GDSD) perceive the role of coaching as a practice to develop and support the professionalisation of SSPs in the said department. For this basic qualitative study, semi-structured interviews assisted with data collection from fifteen (15) participants employed as SSPs in GDSD. Key findings are that coaching as a practice is non-existent for SSPs in GDSD and that the critical success factors for coaching in GDSD are no different from that in any other organisation. Most participants supported the contribution that coaching could be a practice to develop and support service professionals. Participants further indicated they would prefer a layered approach to introducing coaching to specific levels of staff in the SSP category. Participants favoured a systematic introduction of coaching to ensure its long-term sustainability and highlighted the organisational and personal hindrances that could impact its adoption and effectiveness as a practice. The study contributes to a body of knowledge on the relevance of coaching for SSPs.