Faculty of Commerce, Law and Management (ETDs)
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Item An Assessment of the Business Innovation Model Strategy used to enhance information technology by ABSA(University of the Witswatersrand, Johannesburg, 2022) Sidali, Nozi; Pellissie, ReneThe purpose of this research was to provide an analysis and understanding of how ABSA bank dealt with inertia, resistance to change and managed to have a low risk tolerance during the implementation and adoption of their revised business model where transformation attempts sometimes do not achieve the expected objectives. For this astudy, the researcher used ABSA bank’s Information Technology Strategy with the requirements and characteristics of a business model innovation and outlined the primary innovation enablers that assisted the bank becoming a digitally powered business amongst its competitors in South Africa (SA). In South Africa, the topic of innovation, digitalisation and digitising banks has always been an ever-present agenda item for the banking sector. However, before the recent Covid -19 pandemic, these topics were still in their infancy in most banks. They have challenged the traditional old-age business models within many organisations. This study will assess ABSA bank’s Information Technology Strategy as a business model, relate it to the industry- used business models, determine if it complies with the requirements and characteristics of a business model innovation, and determine to what extent the relationship is. Listed on the JSE, ABSA is a proudly pan-African bank with a geographical footprint in 13 countries such as (Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia) and prides themselves on diversity, also having entities in the United Kingdom, the United States as well an IT specialist office in the Czech Republic (ABSA, 2022). For this study, the researcher applied a intepretivism research paradigm to analyse and understand ABSA’s information technology strategy and business model, the itertia and how the bank managed to have a low risk tolerance during its implementation and adotion. A random sampling method was used to select the twelve participants to collect data for this study and ensure a fair diversity regarding ethnicity, job roles, job grade, gender and employee tenure within ABSA. A highlight from the findings of this research suggests with no doubt, ix digital transformation, the importance of innovating a business model and its benefits are a vehicle that could assist organisations to stand out from their competitors, gain more revenue and upscale. The analysis of this ABSA case and benchmarking the researcher did during this study states that it takes a few iterations of innovation before successfully innovating a business model for any organisation. When done right, this research suggests that innovating business models for organisations can be the most powerful tool for any businessItem The tone of business model disclosure: an analysis of integrated reports of public sector entities(2021) Mahomed, SuhailOrientation: State owned entities have recently come under scrutiny because of constant failure to ensure profitability and for corruption scandals. Examples of this can be seen through state capture corruption scandals which have been brought forward through to the Zondo Commission. Such corruption scandals have placed doubt in the minds of the public regarding the validity of integrated reports. This has called for increased accountability within the public sector. One solution to bringing about this accountability is through integrated reporting. Within the integrated report, the business model disclosure is qualitative disclosure describing how entities create value by utilising resources which is a useful component within the integrated report. However, the use of impression management strategies in business model disclosure in order to promote an entity’s corporate image has been raised as a concern by prior researchers. More specifically, the use of thematic manipulation has been extensively researched. Research purpose: The purpose of this study is to establish whether entities within the public sector adopt impression management strategies by manipulating the tone of the business model disclosure provided in their integrated reports. Significance of study: Integrated reports contain narrative disclosures. These disclosures are subject to possible hidden manipulation and may influence users’ decisions. In assessing whether impression management techniques are used, narrative disclosure analysis have given an indication whether these business models and more so the integrated reports themselves convey true information. The study contributes to the effective disclosure of business models within a South African context. Public regulatory bodies may find this study useful in assessing whether public entities concisely disclose business models. Overview of research method: The study made use of a quantitative approach in terms of research methodology even though the data was qualitative in nature. Each sentence within the business model disclosure of public sector entities was analysed. More specifically, only schedule 2 and 3A public sector entities were observed in this study. The research design consisted of three phases. These being a content analysis, a univariate analysis and a multi-variate analysis. Main findings: This study found that majority of disclosure in terms of business models were found to be using a non-positive tone which indicates that is no manipulation of tone through the adoption of impression management techniques. This was in line with a study performed in the private sector in a South African context (Moloto, 2019). Furthermore, the results found that there is an association between tone and other categories of disclosure (i.e. type, time and topic). Finally, when testing tone in relation to a set of disclosure variables relating to corporate governance (number of board of directors), performance (declining return on equity) and disclosure verifiability (positive tone being associated with qualitative and forward looking disclosure), it was found that there were significant statistical relationships between a more positive tone and all such disclosure variables