Faculty of Commerce, Law and Management (ETDs)

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End date: 2023Subject: search.filters.subject.SDG-4: Quality education

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    How Diversity and Inclusion May Transform South African Commercial Property Organisations at Top Management Level
    (University of the Witwatersrand, Johannesburg, 2017-08) Motshegare, Reabetswe Regina; Levy, Deborah
    The purpose of this report is to outline contemporary transformation frameworks that emphasise diversity and inclusion and how the latter may likely transform Growthpoint Properties South Africa (Growthpoint S.A). The main focus of the consultancy report is to compare and contrast traditional transformation methodologies and contemporary diversity and inclusion methodologies as strategies to assist Growthpoint S.A transform its senior and executive management. The propositions are that; an effective transformation strategy for Growthpoint S.A is one that focuses on identification; inclusion; attraction; diversification and retention of key talent at senior levels. Furthermore, that once diversity and inclusion interventions are implemented, there will be transformation at senior and executive levels. Out of 15 executives in the management team, six representatives were interviewed. The limitations highlight that the majority of participants are South African and may have certain biased perceptions about the topic as opposed to the rest of the participants, who are foreign nationals. The methodology focuses on a thematic analysis and four themes namely: leadership; corporate culture; strategies and communication are identified. Following in-depth discussions, six recommendations are provided. These include 360-degree feedback; diversity and inclusion workshops; introduction of a diversity and inclusion forum; KPI’s that measure diversity and inclusion targets; workplace enhancement programmes that focus on diverse candidates and lastly, robust succession plans. The role of the researcher as a professional Human Resource Business Partner ensured that any work dealt with is approached ethically, and the researcher’s ability to do this ensured quality, reliability, validity and effectiveness of the research.
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    Financial inclusion in South Africa: An analysis of the financial sector regulatory framework and proposals for reform
    (2018-09) Duma, Amanda; Kawadza, Herbert
    Abstract Not Available.
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    Customer retention strategies for the prepaid mobile telecommunications sector in South Africa
    (University of the Witwatersrand, Johannesburg, 2010) Flynn, Teresa; Peters, Mark
    This study will propose ways in which companies can focus retention strategies in the local prepaid mobile telecommunications sector. Currently there is little academic literature on this topic, even though in-house marketing research has been done by the operators. The purpose of this research is to investigate the customer retention strategies in the prepaid mobile telecommunications sector in South Africa. This will be done by triangulation of what consumers believe is important in their retention, what the organisations deem as paramount, and what retention experts state are the motivators of retention. Data was collected using both a survey questionnaire for consumers, and through face to face interviews with marketing management at mobile telecommunications operators, as well as independent expert consultants on the topic of customer retention. The findings from this study were that the consumers want to keep the same cell phone number as it is part of their identity. The customer looks at the total offering when considering pricing, and not just certain costs, and prefers a prepaid model as spending is controlled in this manner. Both consumers and management agree that rewards and loyalty programs are seen as a value add, especially where they offer instant gratification. A reliable product is necessary for a consumer to stay with the company, as is accessibility to support and other products. Management realises that the total customer experience across all touch points is a retention enabler, with one really bad experience being enough cause for a customer to churn. The consumer survey indicated that customer service is a driver that all market players need to improve on. An organisation's brand allows a consumer to identify with the firm, and is more a pull factor than a push factor, unless it is perceived as dishonest or unethical. The only time a consumer's demographics came into play regarding customer behaviour was age making a difference was when using a cell phone to access the internet -older age brackets use it sparingly if at all. Although other value added services such as SMS and MMS are used across the board. Companies model consumer behaviour, and base it on data from previous churners to identify possible churners. Of these, only profitable churners are then recognised for retention campaigns. Retention campaigns are measured for success. The prepaid market makes up 80% of the mobile telecommunications market in South Africa, and the revenue they contribute is approximately 35% of the total. Therefore this customer base should not be neglected or ignored. Due to the demographics of emerging markets, prepaid offerings are the way of the future. The research paper finishes with several recommendations on how to enrich customer retention strategies for the prepaid mobile communication market.
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    The Political Economy of Energy Regulation in the Coal Mining Industry of Emalahleni
    (University of the Witwatersrand, Johannesburg, 2023-06) Selebi, Elton Jimmy; Matshabaphala, Manamela
    This study explores the perspectives on the political economy of energy regulation in the coal mining industry of Emalahleni. It seeks to discuss whether there are adequate steps within the political and economic sphere that regulates the efficient supply of electricity. The goals of this study are to ascertain the extent of regulation and policy formulation in the coal mining business in Emalahleni, South Africa; examine the reasons for decision-makers’ inaction in promoting a sustainable energy transition in Emalahleni, South Africa, and to identify political channels and platforms that can garner public and/or political support to speed the region's transition to sustainable energy. This research draws upon theoretical discussions centred on the following: The Agency Theory, Classical Political Economy, Keynesian Economics, and the Political Theory of Governance. Informed by an interpretivist paradigm, the qualitative research approach will be employed to explore the political economy of energy regulation within the study area. A non-probability sampling approach through the use of judgemental sampling was used to select the research participants, and the research method utilised interviews through the distribution of a questionnaire. A sample size of 20 comprised individuals from mining organisations in Emalahleni, Department of Mineral Resources and Energy Officials, CGS, Petroleum Agency SA, COSATU, and the Department of Trade Industry and Competition. The study noted that the political system has an impact on the energy and coal regulation markets at Emalahleni. It is recommended that an efficient energy resource policy and local governance are required to address the challenges of increased energy demand and pollution in South Africa.
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    Investigation of the Adoption and Implementation of the e-Education Policy in the Gauteng Provincial Government
    (University of the Witwatersrand, Johannesburg, 2023) Mulaudzi, Rofhiwa; Karuri-Sebina, Geci
    Several studies have shown that school leadership plays an important role in the implementation and adoption of ICT policies in schools by creating and aligning the school vision with the policy objectives and leading change in the school. In South Africa, and Gauteng in particular, it has been found that ICT plays an important role in improving learner performance and enhancing changes in the methods of teaching and learning. It has also been evident that school leaders face different challenges during the implementation and adoption of ICT policies, such as lack of resources, bureaucracy, and resistance from the staff. The purpose of this study is therefore to investigate the adoption and implementation of the White Paper on e-Education policy in the context of teaching and learning. A qualitative approach, and in particular, the phenomenology qualitative research design, was used in this study in order to investigate the experiences of school leaders in relation to the adoption and implementation of the White Paper on e-Education within secondary schools in Gauteng province. Twenty-one school leaders were selected through convenience and purposeful non-probability sampling and requested to participate in the study. Data was collected using semi-structured interviews and analysed using the qualitative content analysis method. The following themes emerged from the study: a) participants' knowledge and understanding of the e-Education policy and application of the framework in achieving the policy goals; b) roles of participants in implementing and adopting the policy; c) school leaders’ attitude towards the policy; d) challenges faced by school leaders. The findings revealed that leaders are responsible for creating and aligning the vision of the school with policy objectives and also leading change in schools. The findings further suggested that school leaders have a common understanding of the policy and their roles in implementing and adopting it; however, they are poorly equipped for the task of implementing and adopting national policies. The study concluded by making recommendations including consideration being given to including school leadership in policy formulation processes and other stages of policy formulation and implementation in order to improve their knowledge and understanding
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    Evaluation of factors that hinder the implementation and effectiveness of e-education in Mpumalanga
    (University of the Witwatersrand, Johannesburg, 2023) Mnisi, Anita
    In South Africa, the concept of e-Education revolves around the use of information and communication technologies (ICTs) to accelerate the achievement of national education goals. The concept of e-Education is about connecting learners and teachers, as well as providing professional support services and learning platforms. It will connect learners and teachers to better information, ideas, and one another in support of educational reform by combining effective pedagogy and technology. It advocates for broader systemic, pedagogical, curricular, and assessment reforms to improve education and the use of educational resources like ICT, which aligns it to the communications definition, which defines e-Learning as "learning administered through the use of electronic devices and materials that includes collaboration, such as online interactions between the teacher and the learners or amongst learners. Incorporating technology into learning and teaching activities requires the use of information and communication technologies. Which allows for learning to take place either remotely or online with the assistance of technological tools. ICTs include, but are not limited to, hardware and computer programs (software) for storing, accessing, organising, and retrieving information, computers, scanners, digital cameras and database programmes according to the e-Education policy. The goal of the e-Education policy was to increase access to high-quality education in order to advance society and the economy, while also addressing issues caused by the ICT revolution in education, which has an impact on curriculum development issues such as participation in the information society. It affects the integration of ICT into learning and teaching, as well as access, costs, and educational quality. It is just as important to ensure that learners can use ICTs creatively and actively participate in the information society as it is to bridge the digital divide by looking beyond connectivity and infrastructure. The difficulties in implementing e-Learning in South Africa and Africa are attributed to a lack of appropriate infrastructure, stable connectivity, and skills, which led to the closure of schools during the COVID-19 pandemic. In other nations, e-Learning succeeded as a substitute for conventional instruction, particularly during the COVID-19 pandemic, when education was carried out through online platforms. Governments v across the world have put policy plans in place with regards to the implementation of e- Learning and plans on how to successfully achieve the goals set out in the policies. The purpose of this study was to identify barriers to effective e-Education implementation at the district level. The study investigated the difficulties associated with integrating ICTs into teaching and learning activities at the district level, including whether there is access to technological devices, connectivity, infrastructure, skills, and the necessary district support to implement the e-Education Policy. The study also assessed why teachers do not use ICTs in the classroom despite the fact that the Professional Development Framework for Digital Learning and Guidelines for Teacher Training and Professional Development are in place to equip them and provide guidelines for their development, particularly in terms of ICT integration. Mixed methods were used to collect and analyse data in order to gain a better understanding of why ICTs have not been fully integrated, with the goal of gaining more knowledge and sharing that knowledge in order to improve understanding of the challenges associated with ICT integration in rural schools. The findings of the study confirmed that the lack of access to ICT tools, internet connectivity, skills and ICT infrastructure hinders the implementation of the e-Education policy. Provision of ICT systems and capable teachers enhances the integration of ICT systems into teaching and learning. As the results show that teachers are willing to use ICTs even though they generally prefer traditional methods, they would use ICTs together with traditional methods if they were available. This would ultimately result in a blended learning approach which is good for transitioning into e-Learning from the classroom. The findings confirmed that teachers require training in order to integrate ICTs into teaching and learning activities, and they also highlight the government support that is required to achieve this. This would allow the Department of Basic Education (DBE) to meet its goal of having ICT-capable learners who can use technology for personal development and eventually become participants in the information society, and thus use e-government systems. It would also enable the DBE to close the digital divide.
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    Entrepreneurial traits among university students in South Africa
    (University of the Witwatersrand, Johannesburg, 2021) Mhlanga, Sylvia Shingaidzo
    At a time when South Africa critically needs businesses categorised as small and medium-scale enterprises (SMEs) to contribute meaningfully to the economy, there is a gap in research undertaken on the levels of personality trait among youths in South Africa, specifically focusing on their related impact on new venture formation and entrepreneurial success. Anchored on the Psychological Entrepreneurship Theory, the research was aimed at examining whether university students possess the personality traits that influence new venture formation, as well as one’s success as an entrepreneur. Through examining their entrepreneurial traits, the study evaluated whether entrepreneurship is a viable career option for undergraduate university students and identified if existing policy interventions are adequate in addressing any entrepreneurial personality gaps among university students. The literature review section was targeted at highlighting some of the existing key research work on the interrelatedness of personality traits and entrepreneurship, as well as how each of the personality traits in the Big Five Model influence entrepreneurship. Utilising a questionnaire design consistent with the Big Five Approach, data was collected from 62 undergraduate students at the University of Witwatersrand, to assess the levels of their entrepreneurial personality traits. The data was statistically analysed, using mean scores and frequency distributions, to assess the levels entrepreneurial traits among undergraduate students and the results presented, including all policy recommendations and conclusions. Results of the internal factor validity tests conducted on each of the entrepreneurial traits using the Cronbach’s alpha showed that although the factors used in the questionnaire were generally valid, the research instrument could be improved by replacing the factors that had lower scores. Results of the significance tests on the variables showed that there was strong evidence of relationships between the entrepreneurial traits and demographic variables among the undergraduate students. The results of the study also showed that although there is a high level of entrepreneurial traits among undergraduate university students, some personality traits were less developed and needed further strengthening
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    Challenges faced by women in obtaining leadership roles in South African Higher Learning Institutions
    (University of the Witwatersrand, Johannesburg, 2021) Qwelane, Nomsa; Koech, Roselyn
    The role of women in leadership positions in the South African Higher Learning Institutions (HLI) is crucial. It is inclusive to women from different ethnic groups, ages, abilities, socioeconomic status, and various other women who face marginalization due to their different walks of life. South Africa is formed of diverse societies; hence, HLI should enrol women from diverse backgrounds; however, the policy is not inclusive of women’s leadership roles. This has a negative impact on their work performance. Therefore, this study is inquisitive to understand whether the barriers are identifiable in policies of HLI. This study aimed to identify and characterise opportunities for growth for women in higher education institutions. Eleven adult females in senior administrative positions between the ages of 25 and 65 participated in the study. A phenomenological approach, including The Glass Cliff Theory, was used to ground the study. Semi-structured interviews were used to collect data and further analysed thematically. Results showed that the executive management had played a pivotal role in implementing diversity policy, such as removing these barriers. However, the participants have noted the fundamental challenge of the policies was not its framework but rather the speed at which it was implemented.
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    Management of teaching and learning material in no-fee schools: The case of Ekangala Township in Tshwane Municipality
    (University of the Witwatersrand, Johannesburg, 2021) Maimela, Joyce Matome; Wotela, Kambidima
    The gist of this quantitative study was to empirically establish how no-fee schools manage their teaching and learning material (TLM), employing the case of Ekangala Township in Tshwane municipality. To accomplish this, the study seeks to empirically determine the functionality of financial resources, human resources, and procurement processes of TLM in no-fee schools. A cross-sectional design was adopted. A combination of purposive and stratified random sampling techniques was used to draw HODs, Deputy Principals, Principals, SGBs, educators and administrative officers, yielding a total sample of 101 respondents. Data was collected using a questionnaire and inferential statistics were used to establish validity. The study was framed on the general systems theory, and the programme theory, used for converting research results to research findings. The preliminary findings revealed a linear relationship between effective management and budget processes of TLM, although not strong. However, there was no statistically significant linear relationship between management and procurement processes. The results concluded that there is ineffective management of TLM in no-fee schools in Ekangala Township. The researcher recommends that periodic audits be conducted when required, to ensure appropriate application and compliance with the policy. A further recommendation is the use of a Resource Management System (RMS), a web-based system designed to facilitate planning, online procurement, inventory updates and budget tracking of all TLM at schools at both district and provincial levels
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    Investability and the likelihood of graduation into emerging market status: a focus on developing economies
    (University of the Witwatersrand, Johannesburg, 2021) Albert, Letting K.; Ojah, Kalu
    Emerging market economies remain a valuable component for many investors due to existing diversification benefits within the risk-return framework. In return for their attractiveness, emerging market economies achieve affordable external financing which is critical for their growth. Most developing countries are trying to attract foreign investment because being deemed investable is analogous to be index-included. This paper sought to determine the stylized factors of investability in developing countries. The factors were estimated using a Logit model against 72 countries comprising of graduated countries appearing in the MSCI index and other economically similar countries, with potential for an upgrade. The study revealed that macroeconomic indicators such as GDP, taxation and unemployment rate were statistically significant while Government expenditure, inflation and trade openness had a negative impact on the probability of inclusion in the emerging market index. Government effectiveness, human capital development, production infrastructure and the level of private investment were found to positively impact investability. Institutional variables such as business climate, transparency and accountability, ease of doing business rank and depth of credit information were found to show a strong positive correlation to a country’s graduation into the index. It was observed that foreign investors prefer a large, transparent and liquid market wheresovereign credit ratings show the right signals. With respect to policy making, the arguments based on this study promote the view that index inclusion is a gradual process and is followed by increased investor awareness. The findings show that efforts by countries aiming for index inclusion can increase the likelihood by focusing on faster pace of fixing macroeconomic indicators. While efforts to improve on all fronts would be desirable, progress on physical infrastructure, human capital, financial market development, regulatory framework and political risk is likely to be gradual and not directly linked to macroeconomic policies. Simultaneously, a steady progress towards well-functioning financial markets and domestic policies is likely to have a greater impact on increasing the near-term investability