Faculty of Commerce, Law and Management

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    CHANGE MANAGEMENT STRATEGIES FOR THE ADMINISTRATION
    (2011-05-19) Mngomezulu, Siceliwe D.
    Despite numerous reforms in a bid to improve service delivery, and ensure transparency and greater accountability, African civil services are still not performing satisfactorily. This research study is aimed at interrogating whether the public service in Swaziland, and the Ministry of Finance in particular, is performing unsatisfactorily due to the procedures and systems that are used in the organisation. The main purpose of the research is to suggest change management alternatives that can be used by the Human Resources department to enhance performance. Participant observation and documentary analysis were the primary methods used to gather data for the research. The findings of the research indicate that the department is using outdated managerial systems and procedures which are not responding to the demands made by the current technological environment. The conclusion is that the Human Resources department in the Ministry of Finance needs to update its managerial systems to improve efficiency and maintain a competitive advantage in relation to human resource management issues. Change management alternatives to enhance the operational systems of the department in order to improve its efficiency were recommended. These include the instalment of an e-filing system, conducting training needs assessment exercises and the introduction of a performance management system.
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    DETERMINANTS OF FOREIGN DIRECT INVESTMENT IN
    (2011-05-16) MASANGANE, PHINDILE C.
    During the decade 1984-1994, Swaziland recorded impressive economic growth rates. This has been attributed to the economic sanctions imposed on South Africa during that period as well as the civil war in Mozambique. Swaziland acted as one of the main hosts for foreign investment in that time for companies wanting to access the large South African and Sub-Saharan Africa. Following the political change in South Africa in 1994 and the end of the civil war in Mozambique, Swaziland has faced unprecedented competition for foreign investment. With the specific location advantage of the country no longer being a main attraction, factors for foreign investment in Swaziland may have changed in the new regional landscape. The study investigated the importance rating of determinants that foreign investors considered prior to investing in Swaziland post-1994. The investors were also asked to rate post-start up and current satisfaction ratings of the determinants. The findings are being compared with the country’s strategies for attracting foreign direct investment. The main findings are that political stability, economic stability and the country’s overseas export partnership are in the upper quartile of the importance ranking for investors prior to investing. All these factors were rated as currently “very satisfactory”. Investors view the country’s political stability, its overseas export partnership and its openness to trade as the most important for their continued stay in Swaziland. The country’s specific location, local and regional markets appeared in the lowest quartile of importance ranking. This suggests that most of the investors are “export-seeking” rather than “market-seeking.” Though human capital development also featured in the lowest quartile of the importance rankings, it was the most frequently mentioned factor that can help Swaziland increase its FDI competitive advantage and its current state was viewed as a deterrent for foreign investment