MBA & MM Theses

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For information on accessing MBA & MM Theses content please contact Khomotso Chipu via email : Khomotso Chipu or Tel(W) : 011 717 3638
Alternatively contact Patience Mpitsa via email : Patience Mpitsa or Tel (W) : 011 717 3635

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    Benefits and challenges of following a user experience design methodology in information systems consulting in South Africa
    (2013-10-22) van den Heever, Jaco
    This research report chronicles the adoption of a User Experience Design (UXD) methodology at an information systems consulting firm. The report examines the benefits and challenges of adopting a UXD methodology, experienced by project teams and managers of information systems development projects. This research was approached from within the qualitative research paradigm, employing an interpretivist philosophical orientation. Data were gathered through interviews, and the case study was informed by documentary evidence. The research reveals that in addition to the benefits currently documented in previous studies, UXD also complements traditional business analysis and provides additional value to the information systems development lifecycle (SDLC). The study also found that while most challenges proposed by the existing literature were confirmed, the belief that UXD methodologies are rigid and could constrain innovation was opposed. A lack of buy-in from project sponsors and misperceptions about the field of UXD commonly held by project sponsors and team members, were also identified as typical challenges that a UXD practitioner might face.
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    MINERAL RESOURCE MANAGEMENT INFORMATION SYSTEMS GOVERNANCE
    (2011-10-24) Mokoatle, Benford Letuka
    This research was aimed at gaining an understanding of information systems (IS) governance processes and practices and at assessing their effects in Mineral Resources Management (MRM) departments, thereby ensuring that shareholder value and interests are considered when systems are acquired and used in a quest to derive organisational value. This research was qualitative. Data was collected through structured, one-on-one interviews and by reviewing archived records. It can be said in overall that, De Beers’ MRM department has taken shareholders’ value and interest into consideration when acquiring its systems and when using its systems, in a quest to derive organisational value. Overall, the department’s information systems governance processes, procedures and practices, judged against the IT governance institute’s maturity models, can be said to be “defined” (scoring on average a maturity score of 3.5) but approaching a “managed level” (level 4). Simply put, this means that information systems governance procedures and practices have been standardised, documented, and communicated. It is, however, left to individual business units to follow these processes.