Experiences of the Nkomazi local municipality in the provision of water services to poor communities

Abstract

The South African Constitution, brought about democratic and developmental reforms that gave local government certain responsibilities, the supply of water services, amongst others. According to Naidoo (2011), the provision of water services was a vital developmental process that worked towards quality service realization that local government was grappling with. In this research report, a qualitative research method of in-depth interviews was conducted on a small target group and a few municipality documents were analyzed. Mixed perceptions and a range of problems, amongst which capacity problems, were some of the findings identified by the research. The effects of non-provision of water services and the benefits of water provision were also dealt with in the report. Eighteen (18) years into democracy, the majority of rural municipalities were still experiencing problems in the provision of water services to poor communities. Other than the usual experiences of municipalities in the provision of water services, Nkomazi Local Municipality encountered capacity problems which were complicated by its predominantly rural nature.