Challenges of performance management in Dihlabeng local municipality

Abstract

This study explored the poor implementation of the Performance Management System (PMS) in Dihlabeng Local Municipality, with the objective of understanding the performance management concept of local government, and examining the challenges of poor service delivery faced by Dihlabeng Local Municipality. The findings of this study are important in that these will provide recommendations regarding the most appropriate processes to be considered in improving the poor implementation of PMS in Dihlabeng Local Municipality. The findings will also provide background information that traces back to the initial intention of introducing PMS for South African municipalities. A mixed approach was used. Officials and Councillors of Dihlabeng Local Municipality were surveyed and interviewed on their views on the implementation of PMS in Dihlabeng Local Municipality. Theories of PMS were discussed, which enriched and broadened the study. Following the analysis and interpretation of the findings, it was clear that the lack of support from senior management in employees’ initiatives was contributing to the poor implementation of PMS. The establishment of a conducive working environment was deemed crucial in mobilizing all employees to work towards realizing the organizational objectives. Other strategies identified in the study can assist to improve the implementation of PMS in Dihlabeng Local Municipality, and the findings can be replicated in other municipalities that have similar challenges of poor implementation of PMS.