The influence of human perceptions and characteristics when implementing electronic systems: a framework of critical success factors

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dc.contributor.authorMentz, Thinus
dc.date.accessioned2018-03-13T12:14:57Z
dc.date.available2018-03-13T12:14:57Z
dc.date.issued2017
dc.descriptionA research report submitted to the Faculty of Engineering and the Built Environment, University of the Witwatersrand, Johannesburg, in partial fulfilment of the requirements for the degree of Master of Science in Engineering. Johannesburg 2017en_ZA
dc.description.abstractFollowing the involvement in a project where a bank implemented an electronic inventory management system, a need was identified for further research into the human elements influencing the success of such projects. An initial high level study of some available literature supported the idea of human factors playing an important role. The subsequent research question formulated was: What are the major human factors that influence the implementation of electronic systems to replace their manual paper-based counterparts, if any? From literature the major human factors to be analysed were identified as:  Leadership  Communication  Environment and culture  Change readiness By employing a mixed method research approach and analysing the change readiness assessment surveys, post-implementation surveys, project team observations and site key performance indicators (KPIs) of 3 implemented sites, these were all confirmed as factors influencing such implementations. These conclusions were graphically depicted in a proposed framework showing the relationship between leadership as the driving factor to influence culture and change readiness through communication.en_ZA
dc.description.librarianMT2018en_ZA
dc.format.extentOnline resource (193 leaves)
dc.identifier.citationMentz, Thinus (2017) The influence of human perceptions and characteristics when implementing electronic systems: a framework of critical success factors, University of the Witwatersrand, <https://hdl.handle.net/10539/24185>
dc.identifier.urihttps://hdl.handle.net/10539/24185
dc.language.isoenen_ZA
dc.subject.lcshOrganizational change--Management
dc.subject.lcshElectronic systems
dc.subject.lcshOrganizational effectiveness
dc.subject.lcshProject management--Evaluation
dc.subject.lcshElectronics--Evaluation
dc.titleThe influence of human perceptions and characteristics when implementing electronic systems: a framework of critical success factorsen_ZA
dc.typeThesisen_ZA
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