E-audit to monitor e-government progress to address better service delivery and digital divide

Computer auditing is a systematic and logical process that follows a risk-based methodology to monitor an organisation’s information and processes. Computerised auditing provides significant advantages such as speed and accuracy of operations and the ability to see the real-time financial status of a company. In addition, the system can provide reliable information to assist in decision-making, minimise the likelihood of arithmetical and human errors and improve the quality of information. This paper will examine how e-audits can be used to monitor e-government progress to address better service delivery and bridge the digital divide, using a quantitative research approach. Thirty questionnaires were sent to participants in different government departments in South Africa. A total of 17 questions were asked. The study findings suggest that e-auditing is a useful software solution that could be implemented in South Africa to manage and fast-track the roll-out of e-government, specifically in rural areas, where it has not yet been introduced. In addition, e-auditing can be used to track service delivery processes. Secondly, the study demonstrated the quality and efficiency of the e-auditing process, by eliminating human error and curtailing the manipulation of data or information, and the potential for corruption. However, various strategies need to be put in place.
African Governance, Digital Age, e-government, e-auditing, Service delivery, Digital divide