Supply chain management in a public hospital in Gauteng
Date
2016
Authors
Cooper, Dhanmathie
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Abstract
The purpose of the study was to analyse the Supply Chain Management
(SCM) approaches used in the Public Hospital Outpatients Pharmacy and
compare the findings with successful supply chain practices from other
industry sectors. The study of academic literature locates the unavailability of
drugs in the public hospital pharmacies to the domino effect of the lack of
governance and accountability in the public hospital. The data for the study
was gathered from public and private hospitals in Gauteng, and large FMCG
manufacturers and retailers. The study finds that the public sector adoption
of SCM in the absence of a coherent technology and human resource
support environment results in a lack of accountability and coherence across
systems. The research study corroborated the view of academics and the
interviewees that the unavailability of drugs in the public hospital is a
multidimensional problem that has its roots in the lack of governance
throughout the drug supply chain. It is a complex manifestation of policy,
processes, practices, structure, people, communication and donor funding
that contribute to the problem. Resolving the drug availability issues will
require the ‘whole supply chain re-engineering’ with the added focus on
developing the operational capability and capacity of the actors within the
supply chain continuum.
Description
A Thesis submitted to the faculty of Commerce, Law and Management,
University of Witwatersrand, School of Governance in 50% fulfilment for the
Master of Management in the field of Monitoring and Evaluation
9 May 2016
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Citation
Cooper, Dhanmathie (2016) Supply chain management in a public hospital in Gauteng, University of the Witwatersrand, <http://wiredspace.wits.ac.za/handle/10539/21767>