An overview of facilities management strategies employed in shopping centers in Johannesburg, South Africa
Toe, Dadley D.
Purpose- The purpose of this study is to identify the facilities management strategies employed in shopping centres in Johannesburg South Africa. Furthermore it allows owners, shareholders, facilities manager and property manager etc. of shopping centres to know the facilities management strategy that bring tenants satisfaction and encourage them to renew their lease. To conclude the research seeks to find out the underlying factors that determine the choice of facilities management strategy to be employed. Key words – Facilities Management, In-House management, Out-sourcing, Out-tasking and Shopping Centers
A research report submitted to the Faculty of Engineering and the Built Environment, School of Construction Economics and Management, University of Witwatersrand, in partial fulfilment of the requirements for the degree of Master of Science in Building (Property Development and Management)