Impact of Business Process Redesign on MNE's performance in South Africa

Mofomme, Dorothy Dolly
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This research evaluated the perceived impact of business process re-engineering (BPR) implementation on Multinational Enterprises (MNEs) in terms of: cost, turnaround time, quality, employees’ skills, knowledge, behaviour and attitudes. BPR is defined as a change of the overall process, entity structure, business management systems, personnel responsibilities and measurements of performance, developing skills, and using the information technology. The assessment was around the MNEs operating in South Africa (SA) within the motor manufacturing industry. A potential problem is that BPR which could lead to innovation and or job creation can also lead to job losses. In terms of job losses, that could be a problem for SA, which planned to create 80000 jobs from the manufacturing sector by 2020. This research is different in the sense that it evaluated the perceived impact of BPR implementation by using the questionnaires, and the evaluation was validated by data calculated from the annual report of MNEs.
Thesis (M.M. (Entrepreneurship and New Venture Creation))--University of the Witwatersrand, Faculty of Commerce, Law and Management, Graduate School of Business Administration, 2014.