Organisational impact: critical issues facing information technology management at a financial institution in South Africa
Date
2016-07-20
Authors
Beukes, Andre Charl
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Abstract
The aim of this research is to determine and analyse the 1110st important critical issues facing
Information Technology (IT) Management at a major financial institution in South Africa,
namely. First National Bank of Southern Africa Limited (FNB).
Much has previously been written and researched on this subject. However, the information
and findings has been based largely on international issues and trends. What is of particular
relevance and IS emphasised in this research, are facton. influencing the local IT industry
trends and critical issues in South Africa. Not only nrc we faced with the traditionally
accepted industry-wide challenges, but there are certain issues and market conditions that
could be considered unique to the local IT industry.
Conclusions derived Iron' this research will provide factual data detailing what is currently
considered as the 1110stimpcrtant critical issues at this particulnr financial institution. These
will be ranked in order of importance as rated by a respondent group.
The information analysed was obtained by means of questionnaires and interviews with a
group of IT professionals from FNB.
Although this qualitative information was obtained from one particular institution. the findings
arc considered as having relevance and benefit to all participants in the local IT industry.
Description
A research report submitted to the
Faculty of Commerce, Unlvcrslty
of the Witwatersrand, Johannesburg,
ill partial fulfilment of the
requirements for the degree
of Mastel' of Commerce