A critical analysis of the development of continuous improvement in teaching and learning in schools: the total quality management (TQM) approach case study Swaziland
Date
2014-03-13
Authors
Dlamini, Zanele Sonto
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Abstract
This study seeks to explore the generic management principles of Total Quality Management (TQM) and their relevance to education. The major principle of TQM
proposes continuous improvement as a strategy towards improving quality. In schools
where the focus on improving teaching and learning for the benefit of the student,
innovative school principals in collaboration with teachers, pupils and parents, have set
up procedures and processes to ensure quality education.
The study also considers significantly the extent of the applicability and the effecitveness
of seeking continuous improvement in schools. It examines whether some schools in
Sw aziland use staff development and teamwork to sustain quality teaching and learning.
It also investigates the extent to which leadership management contributes towards
managing internal and external pressures associated with the policy of the school, and
meeting the demands of the customers (puipls, parents, community, stakeholders,
institutions). Therefore TQM as a process requires ownership by all parties, in an
organisation.
Through the study, findings revealed that the TQM principles could to a certain extent
work with some schools in Swaziland. This can be affected by the culture of schooling in
the country, the participatory approach and the diversity of the school managers'
approach towards decision making. Finally, the study recommends some strategies of
creating a continuous improvement system to sustain quality education.