A sociotechnical approach to understand an online application system development: a university case study

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dc.contributor.authorSefoka, Machelane Eliya
dc.date.accessioned2020-09-17T13:14:06Z
dc.date.available2020-09-17T13:14:06Z
dc.date.issued2019
dc.descriptionA research report submitted to the Faculty of Commerce, Law and Management, University of the Witwatersrand, Johannesburg, in partial fulfilment of the requirements for the degree of Master of Commerceen_ZA
dc.description.abstractIn a rapidly changing world of technological advancement and innovation, academic institutions are propelled to automate manual processes for more efficiency and access to a broader spectrum of applicants. For this reason, universities are investing in online application system to deal with long queues, malpractice, loss of documents, and undue costs incurred by the university. However, online application systems that do not adequately address sociotechnical requirements may result in an unsuccessful implementation, wasteful expenditure and sometimes reputational damage to the university. This research suggests a general sociotechnical conceptual framework which was informed by both the traditional System Development Life Cycle (SDLC) and Effective Technical & Human Implementation of Computer-based Systems (ETHICS) methodology to understand the development of an online application system using a sociotechnical approach. An exploratory research approach was used on an online application system case study to understand what sociotechnical aspects were considered during the application development and the outcome thereof. Qualitative data sources were examined to understand the context and rationale for any sociotechnical issues incorporated or excluded in the online application system development. Based on new discoveries, the sociotechnical conceptual framework was enhanced to be more relevant for academics, practitioners and organisations to use as a guide for a sociotechnical system development approach.en_ZA
dc.description.librarianNG (2020)en_ZA
dc.facultyFaculty Commerce, Law and Managementen_ZA
dc.format.extentOnline resource (74 leaves)
dc.identifier.citationSefoka, Eliya, (2019). sociotechnical approach to understand an online application system development :a university case study, University of the Witwatersrand, https://hdl.handle.net/10539/29696
dc.identifier.urihttps://hdl.handle.net/10539/29696
dc.language.isoenen_ZA
dc.schoolSchool of Economic and Business Sciencesen_ZA
dc.subject.lcshInformation technology
dc.subject.lcshSociotechnical systems
dc.titleA sociotechnical approach to understand an online application system development: a university case studyen_ZA
dc.typeThesisen_ZA
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