Orthopaedic and gynaecology patients’ satisfaction with perioperative care at Chris Hani Baragwanath Academic Hospital

Matsane, Lebogang Martin
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Background: The WHO vision of healthcare includes equal access to safe, effective and high quality care for all. Central to this quality care is patient satisfaction. There is limited research in South Africa regarding patients‟ perioperative satisfaction. The aim of this study was to describe orthopaedic and gynaecology patients‟ perioperative satisfaction at Chris Hani Baragwanath Academic Hospital (CHBAH) using the adapted Leiden Perioperative Patient Satisfaction questionnaire (LPPSq). Method This was a prospective, contextual and descriptive study. The sample consisted of 100 patients, 50 patients from each department. Patients were asked to complete the LPPSq 12–48 hours post-surgery. Results: The overall patient satisfaction with the perioperative care was 80%. Staff-patient dimension received the highest score at 92% while the the service dimension received the lowest score, 65%. Postoperative pain (94%), feeling thirst (91%) and hunger (72%) were the most commonly reported discomforts. Only 53% of patients stated that they were operated on the agreed date and time. Conclusion: The overall patient satisfaction with the perioperative care at CHBAH was high. The highest patients‟ satisfaction scores occurred in the staff-patient relationship dimension followed by the fear and concerns, information and discomfort and needs dimensions.
A research report submitted to the Faculty of Health Sciences, University of the Witwatersrand, Johannesburg in partial fulfilment of the requirements for the degree of Master of Medicine in the branch of Anaesthesiology, 2020