Individual use of enterprise mobility application systems in a banking environment

Manhuwa, Abigail
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Advances in mobile technology, coupled with the explosive growth in the use of mobile devices, have seen the birth of a new organisational technology trend termed Enterprise Mobility. Enterprise mobility is where employees can work from any location other than their offices. Mobile technology use is potentially changing people’s everyday tasks and freeing individuals from tethered systems such as desktop computers. Nevertheless, the Information System (IS) field has witnessed the use and non-use of organisational technologies which has led many researchers seeking to understand what influences employees to use or not use the innovated technologies. Purpose: The study sought to describe the use of enterprise mobility application systems by individual employees in a banking environment through the theoretical lens of Task-Technology Fit (TTF) model. The goal was to determine the appropriateness and fit of enterprise mobility technologies to employees’ tasks, in the context of a South African banking environment. Design/Methodology/Approach: This is a descriptive case study following an interpretive philosophy and using a qualitative research approach. Semi-structured one-on-one interviews were administered with study participants at their offices, in a South African bank. Originality/Value: The study describes what influences the use of enterprise mobility. That is, the study extends enterprise mobility body of knowledge in the context of a banking environment. It informs practitioners with factors that may influence use and non-use of enterprise mobility application systems. Findings in Summary: Through the lenses of TTF theoretical framework the study findings reveal that, to influence individual use of enterprise mobility applications systems there should be harmony between the tasks at hand and the technologies used. The study shows that for the enterprise mobility technologies to be used, banking organisations should look on improving the underlying technology capabilities so that they are scalable to accommodate the changing user tasks requirements. The study further shows that, organisations should strike a balance between enterprise mobility and working in the office so that the essence of human interaction is not completely lost.
A research report submitted to the School of Economic & Business Sciences, Faculty of Commerce, Law and Management, University of the Witwatersrand in partial fulfilment of the requirements for the degree of Master of Commerce (Information Systems) by coursework
Manhuwa, Abigail (2019) Individual use of enterprise mobility application systems in a banking environment, University of the Witwatersrand, Johannesburg, <>