3. Electronic Theses and Dissertations (ETDs) - All submissions
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Item Job satisfaction of nurses in a public hospital with a high number of HIV and AIDS patients(2009-09-22T07:51:30Z) Hennessy, ElaineThe purpose of this research was to investigate job satisfaction and the impact of HIV and AIDS on nurses in a public hospital in Gauteng. The problems that generated this study included absenteeism, low morale and negativity of nurses working with patients in the presence of the HIV/AIDS crisis. A quantitative research method was used. The sample size comprised 248 nurses from all categories. The Measure of Job Satisfaction was the framework used which covers issues such as remuneration, security, growth, social and supervisory aspects. The framework for the HIV/AIDS section of the research was the Government policy on HIV/AIDS. Results showed job satisfaction was adversely affected by staff shortages, workload, frustrations with management, remuneration, lack of developmental opportunities and equipment. Analysis of the open-ended responses showed ambivalence amongst nurses towards nursing HIV/AIDS patients. Some expressed sadness and fear while others found their caring role fulfilled. The study indicated that facilitating development of staff, improving management skills, providing staff and equipment will all impact positively on job satisfaction. In addition, a deliberate effort needs to be made to plan debriefing/counselling services for nurses as well as ongoing HIV training.Item The relationship between burnout and job Satisfaction among registered nurses at a hospital in Johannesburg(2008-06-04T13:12:43Z) Sangweni, BeautyABSTRACT Introduction: Registered nurses (RNs) are becoming increasingly dissatisfied with factors in the workplace; monthly resignations are related to organizational management issues, diminishing resources, staff shortage, increasing responsibilities and lack of support The purpose of this study: This research sought to determine the relationship between burnout and job satisfaction among registered nurses at a hospital in the city of Johannesburg. The methodology: A quantitative descriptive survey was used as study design. The Job Satisfaction scale of Warr et al (1979) was used to measure overall satisfaction with both extrinsic and intrinsic factors. The Maslach Burnout Inventory-Human Service Survey (MBI-HSS) was used to measure emotional exhaustion; depersonalization and personal accomplishment. The sample comprised 165 RNs, who met the inclusion criteria and who agreed to participate. Results: The RNs reported dissatisfaction with selected extrinsic factors in their work environment, such as the physical work condition, the way their institution is managed and the rate of pay. The RNs at this hospital are satisfied with hours of work, their immediate boss, their fellow workers and job security; they are dissatisfied with intrinsic factors of their job such as promotion opportunities and recognition. The majority (75.76%) of RNs reported moderate to high emotional exhaustion. There is a significant relationship between emotional exhaustion and job satisfaction factors. The results show a significant relationship between emotional exhaustion and depersonalization; 68.48% of RNs reported moderate depersonalization. There is a significant relationship between depersonalization and extrinsic factors. The majority of RNs (76.97%) reported high levels of personal accomplishment.Item Organisational climate, job satisfaction,life satisfaction and self-esteem- A call centre study(2007-02-14T11:33:41Z) Silver, MelissaThe literature review presents a discussion of the various aspects within organisational climate as it relates to a call centre environment. It also examines past research on the notions of job satisfaction, life satisfaction and self-esteem pertaining to call centre agents. The literature review places particular emphasis on the affect organisational climate has on call centre agents. The present research takes the form of a quantitative, non-experimental, cross-sectional, ex-post facto design, on a sample of two-hundred and nineteen (N=219) call centre agents from four South African call centres. The Job Content Questionnaire was used to measure the organisational climate (Karasek, 1985), Taylor and Bowers (1972) General Satisfaction scale measured call centre agent’s job satisfaction, the Satisfaction with Life Scale (SWLS) assessed the global cognitive beliefs of call centre agent’s life (Pavot and Diener, 1993), and Rosenberg’s (1989) Self-Esteem Scale was used to measure call centre agent’s self-esteem. Descriptive statistics and correlations were used to analyse the data and answer the research questions. Results from the analytical procedures suggested that call centre agents were given more decision latitude, there was a perception of general social support within the organisation, work roles were clearly defined and self-esteem was not significantly associated to the work environment. Thus, implying that the organisational climate of call centres may not be as bleak as past literature has suggested.Item Students' perceptions of career decision-making self-efficacy and family members' work experiences.(2007-02-06T10:26:12Z) Hutchison, SarahABSTRACT The present research study examines the possible relationship between students’ career decision-making self-efficacy (CDMSE) and their perceptions of their family members’ job satisfaction and job insecurity. The present research uses a quantitative, non-experimental, cross-sectional research design, on a sample of 148 subjects drawn from a sample of first year Psychology students from the University of the Witwatersrand, South Africa. The Career Decision Self-Efficacy scale was used to measure career decision-making self-efficacy (Betz & Taylor, 2001), Warr, Cook and Wall’s (1979) Overall Job Satisfaction scale to measure job satisfaction (Short, 1996) and the Job Insecurity scale developed by Ashford, Lee and Bobko (1989) to measure job insecurity. The statistical procedures used to analyse the data, included correlations to test the first hypothesis, which proposed a relationship between students’ CDSME and their perceptions of their family members’ job satisfaction and the second hypothesis, assumed a relationship between students’ CDMSE and their family members’ job insecurity. A Stepwise Multiple Regression was performed to examine the above hypotheses. The results reported a significant relationship between students’ CDMSE and their perceptions of their family members’ job satisfaction. However, there was insufficient evidence to support the relationship between students’ CDMSE and their perceptions of their family members’ job insecurity.