3. Electronic Theses and Dissertations (ETDs) - All submissions
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Item Exploring social workers' experiences regarding workplace violence.(2014-08-22) Malesa, Kgashane JohannesThe workplace, in general, has been perceived as a comparatively violence-free environment. There have been many studies conducted on workplace violence in the helping profession in health-related occupations that involve substantial contact with clients, such as pre-hospital care, emergency medicine and nursing. However, there is a paucity of research that has explored the social workers’ experiences of workplace violence in South Africa. Workplace violence inflicted on employees may come from both internal sources, such as co-workers, and clients and external sources, such as robbers or muggers. A qualitative study was conducted using semi-structured interviews with 15 social workers from the Limpopo Department of Social Development in the Waterberg District. The study endeavoured to explore the experiences of social workers regarding workplace by external parties. Seven overarching themes and a number of sub-themes emerged from a detailed Thematic Content analysis. The themes highlighted a wide range of psychosocial factors associated with workplace violence. The themes examined are, namely: psychosocial effects on social workers, workplace resources and environment, management of workplace violence and human supervision, and types of workplace violence. The main finding of the study highlighted a lack of organisational resources that contributed to workplace violence and led to frustrations experienced by clients and social workers. This report concludes with a brief discussion of the psychosocial impact of workplace violence and recommendations.Item The perceptions of beneficiaries about the contribution of micro enterprises as a poverty reduction strategy : a study of women beneficiaries in Johannesburg.(2014-08-20) Chipuriro, RejoiceMicro enterprises have become popularised globally as the favoured option for development and have played a key role in poverty alleviation. The main premise of using micro enterprises has been to build the capacity of the individual to be self- sustaining and to move away from the continued dependency on state welfare. Micro enterprises are also seen as a key tool to allow participation of the disempowered population. In South Africa micro enterprises have been hailed by government as playing a pivotal role in creating employment opportunities for the poor people. The study was conducted to gain a deeper understanding of how beneficiaries view the role played by micro enterprises in reducing poverty. This qualitative research was based on case studies of 12 female participants who were selected using convenience sampling based on their availability and participation in micro enterprise initiatives. An interview schedule was used and the interviews were tape recorded. The major findings that emerged were that beneficiaries perceive micro enterprises as meeting their basic needs like food and rates, to others they were a way of supplementing income. Most participants perceived micro enterprise rather as a hobby than an effective income generating activity. None of the beneficiaries had business skills, equipment or information and capital to grow their business beyond their residential areas. None of the micro enterprises were able to create employment for others. Various factors such as lack of capital, low literacy levels, poor business management skills and non-entrepreneurial mind-set amongst others have resulted in this failure. Beneficiaries of this study perceived the income from their micro enterprises not enough to qualify their micro enterprises as a poverty reduction tool. The main conclusion drawn from the study is that whilst profit generated through participating in micro enterprises meet the beneficiaries’ basic necessities, it is insufficient income to meaningfully reduce poverty.Item The perceived impact of the performance management system utilised in the Department of Social Development in enhancing service delivery : a case study of the Johannesburg Metro Region.(2014-07-21) Phungwayo, MsiziThe mandate of the Department of Social Development (DSD) is to provide welfare services. These services are targeted at every citizen in South Africa and most importantly the vulnerable and poor people of South Africa. In order to ensure that it fulfills its mandate, the Department of Social Development (DSD) has put in place a Performance Management System which seeks to ensure that the deliverables are achieved effectively and efficiently. It is often argued that services for the poor are sometimes poor services, yet government devotes ample resources to improve these services. Thus the implementation of Performance Management System is strategically geared at improving service delivery in government departments. The Department of Social Development (DSD) is one of those departments that have implemented the Performance Management System but the results reveal that it has not achieved the expected outcomes, There is heightened job dissatisfaction, poor performance and low morale. The study sought to investigate the perceived impact of the performance management system on service delivery. The primary aim of the study was to investigate the contributions of the performance management system of the Department of Social Development (DSD) in enhancing the delivery of social services. The study employed a qualitative approach and it was exploratory in nature. The study population consisted of social workers and managers. In addition, there were key informants drawn from the Human Resource section. A total of 15 participants and 2 key informants were selected using purposive sampling. Semi-structured interview schedules were used to collect data. There were separate interview schedules for social workers as well as the managers. Face to face interviews were conducted with all the participants. The collected data was analysed using thematic content analysis. Ethical considerations were adhered to, as the researcher observed and adhered to conducting the investigation without bringing harm to participants and allowing the participants free will to choose to participate in the study. The major findings revealed that there is no common understanding of what performance management is. The study revealed that the performance management system utilised in the DSD had a negative impact on service delivery. All the participants identified the performance management system as a management tool. Various challenges that undermine the effectiveness of the performance management system were identified. These challenges include the role of supervision was identified as being suppressed as proper supervision did not take place and political interference was also identified as a challenge that undermined the effectiveness of system. The work output of social workers was affected by these various challenges.Item Expanded public works programme's contribution to social development : opportunities and challenges.(2014-01-08) Dube, DenisDespite its economic growth, South Africa continues to face social challenges such as inequality, unemployment and poverty. In response to these challenges, the South African government has instituted a number of intervention strategies which include the Expanded Public Works Programme (EPWP). The aim of this research study was to explore the perceptions of stakeholders regarding the contributions made by the EPWP towards alleviating the above mentioned social challenges. Their perceptions about the challenges and opportunities to improve the programme were also explored. An exploratory-descriptive approach rooted within a qualitative paradigm was used in the study and the participants were selected using purposive-convenient sampling method. The sample consisted of fourteen participants of whom four were EPWP managers and ten EPWP beneficiaries. Data was collected through semi-structured interview schedules and analysed using the thematic content analysis. The findings of the study indicated that the Expanded Publics Works Programme (EPWP) is contributing to social development not only of the beneficiaries of the programme, but also of communities in which the EPWP projects are being implemented. The EPWP projects have enabled beneficiaries to earn a salary in the form of stipends, acquire and perfect skills such as plumbing, and to gain work experience. The stipend, though minimum, is helping them meet their basic needs while skills development improve their chances of getting better and more permanent jobs and to be self-employed. However, challenges such as failure to accommodate people living with disabilities and lack of skills training in some of the EPWP projects are curtailing the programme’s effectiveness.Item Perceptions of social development by senior officials in the National Department of Social Development, South Africa.(2011-06-22) Mohamed, ZaheeraThe primary purpose of this study was to ascertain how senior government officials employed within the Department of Social Development in South Africa perceived the social development approach to social welfare. The study was confined to the national Department of Social Development and nine senior government officials were interviewed, all of them employed in different work streams but related to social development policy development. A semi-structured interview schedule comprising of open-ended questions was utilised to collect information. A deductive thematic analysis was used to analyse the data. The main findings that emerged from the study were that senior managers employed within the national Department of Social Development had a good understanding of the social development approach to social welfare. They were familiar with the key characteristics, goals, strategies and linkages between social and economic development. Senior government officials also noted progress with the implementation of the social development approach and identified that social policies were largely aligned to this approach. In terms of challenges, senior government officials identified a range of challenges impacting on the implementation of the social development approach and this ranged from the lack of a common understanding of social development within broader government, inappropriate social service workforce, poor coordination and integration, inadequate leadership and an inadequate monitoring and evaluation system to measure social development progress. Senior government officials identified a range of suggestions to improve on the implementation of the social development approach. One of the suggestions was the development of an overarching social development strategic framework to guide the social development approach and acknowledge it as government’s chosen approach to social welfare. Many suggestions related to enhancing the capabilities of social service professionals and this included the development of a social service policy framework, enhanced engagement between higher education institutions and the Department of Social Development to ensure relevant curriculum. The findings of the study recommends a series of interventions to be implemented by the national Department of Social Development such as the development of an overarching social development strategic framework as suggested by senior government officials, an audit of policies to assess alignment with the social development approach and a review of its’ consultation processes. The findings of the study identify a need to replicate this research at provincial level to ascertain how the social development approach is understood and implemented at the point of service delivery.Item Reflecting on the sustainability of South African non-governmental organisations : perceptions and attitudes on their management, operations and monitoring.(2010-08-17) Phofi, CarolineNo abstract present on CDItem Perceptions of the beneficiaries regarding income generating projects at Gauteng Department of Social Development : Sedibeng Region.(2010-02-25T10:12:13Z) Kaeane, Innocentia RaisibeIncome generating projects represent one strategy adopted by the Department of Social Development to alleviate poverty and foster sustainable development. The purpose of this study was to investigate the perceptions of beneficiaries of income generating projects regarding these projects and whether the income generating projects run by the Development Centres in the Sedibeng Region, Gauteng Department of Social Development were perceived to be making any impact and were responding to the needs of the poor. The research design for the study could be classified as qualitativedescriptive. A sample of 20 participants was drawn from two Development Centres. The sampling method for the study was partly purposive and partly availability sampling. Data were collected via semi-structured interviews and responses obtained from the interviews were analyzed using descriptive statistics and thematic content analysis. The main findings that emerged from the study were that participants appeared to have a clear understanding of the fact that income generating projects represented a government strategy to fight poverty, create jobs and uplift the standard of living of the poor. However, most participants were dissatisfied with the lack of clearly defined expectations, planning and monitoring on the part of the Department of Social Development. Despite the fact that there were challenges and limitations encountered by beneficiaries during implementation of the projects, the Development Centre was perceived to be an effective service delivery model for alleviating poverty and enhancing the quality of life of beneficiaries. The conclusion drawn was that income generating projects conducted at the two Development Centres seemed to be achieving their aims even though there would seem to be room for improvement in terms of knowledge and skills imparted and participation of beneficiaries in decision-making. These findings are discussed in terms of their implications for Development Centres, the Department of Social Development, social work practice and future research.Item An analysis of community participation, in income generating projects at the Tembisa/Kempton Park Development Center.(2009-09-10T09:17:23Z) Chikadzi, VictorIn South Africa, citizen participation is regarded as an integral part of all social, economic and political activity. There is always an attempt to either involve citizens/communities in different programmes or at least to pretend to have involved people. Community participation is a constitutional prerogative that the broader masses should meaningfully participate in issues affecting their lives. Thus overgrowing concern by development practitioners to utilize participatory methods has become notable in recent years and participation has become an established orthodoxy within the development discourse in South Africa. The practice of participation has become embodied in what is popularly known to be people-centered development in which it is favored that community needs take precedence over those of other stakeholders when designing and implementing development projects. This study explores community participation in income generating projects at the Tembisa / Kempton Park Development Center. Using a case study as a qualitative inquiry method, the researcher sought to establish the evidence of community participation and the extent to which participants in income generating projects were involved as the main role players. The research sample constituted of 15 participants; ten were beneficiaries of income generating projects, three were staff members at the Tembisa / Kempton Park Development Center and two participants where drawn from the main funders of the Tembisa / Kempton Park Development Center. The different categories of the participants drawn into the sample enabled the researcher to holistically capture how the development process unfolded. The findings of the research indicated that the development model used at Tembisa / Kempton Park Development Center is largely participatory. The model allowed community members to have more say and control in the initiation, design, implementation, monitoring and evaluation of the projects. However this model has challenges that are institutional, social and structural of nature and barriers which hinder effective and meaningful community participation. Government intervention was recommended to address some of the challenges to community participation on a macro level.