3. Electronic Theses and Dissertations (ETDs) - All submissions

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Author: search.filters.author.Parshotam, AnushaSubject: search.filters.subject.call centre

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    Quality of work life and career change among online technical advisors
    (2008-09-26T11:32:21Z) Parshotam, Anusha
    There is currently a phenomenon of young people changing jobs in our country. This research looks at the reasons why mechanics leave the workshop environment to pursue a career as a technical advisor in the call centre. The technical advisors all make the transition at a particular stage in their lives and this will be looked at in terms of Super’s (1980) developmental theory, with a particular focus on the stage of establishment. The dissertation takes the reader on a journey through the lives of five technical advisors at a particular organisation, and compares and contrasts the two work environments and the quality of work life associated with both. The study will also focus on stress that they experience while making the transition from mechanic to technical advisor and how this impacts on their work and personal lives. The study was exploratory in nature and was investigated through the qualitative method of interviewing.
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