3. Electronic Theses and Dissertations (ETDs) - All submissions

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Employee perceptions of the performance appraisal process at the Centre for Education Policy Development
(2016-08-04) Moeng, Cynthia
Non Profit Organisations (NPOs) are not exempt from the demands of employee attraction, retention and motivation. As NPOs seek to sustain themselves, the need to manage the performance of employees will continue to be a critical human resource management issue. Performance Appraisals (PAs) are used as tools that help manage the performance of employees; however, there is little understanding by those who participate in their use in NPOs. The purpose of this research is to explore how PAs are used at the Centre for Education Policy Development (CEPD) and how the employees perceive their use. Using qualitative research methods, primary data was collected through interviews and document analysis. The main findings of the research were that, the CEPD was unclear about its objectives for conducting PAs due to poor implementation of performance management systems and that, employees’ perceive the performance appraisal process as ineffective and irrelevant. There are serious managerial implications for defining the process of conducting appraisals and these include; training, selection of appropriate tools and clarifying the roles and responsibilities of each stakeholder in the process.