ETD Collection
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Item Antecedents of purchase intention amongst the youth in the banking sector in South Africa(2016) Nkomo, YoliswaThe banking industry is adopting a holistic and customer centric approach in order to match the evolving customer banking preferences; this study has set out to examine Customer Equity as an antecedent of Perceived Brand Authenticity and Purchase Intentions amongst the South African youth in the banking sector using Social Exchange Theory and the Theory of Planned Behaviour. An empirical model was conceptualised to examine the relationships between Customer Equity and Perceived Brand Authenticity on purchase intentions. Four research hypotheses were developed and a data set of 253 was collected from a sample of Witwatersrand students to empirically test these hypotheses using Structural Equation Modelling (Amos 22 and SPSS). The findings indicated that from the relationship between Customer Equity and Perceived Brand Authenticity, Value Equity and Brand Equity had a significant and positive effect, however Relationship Equity had no significant influence. The relationship between Perceived Brand Authenticity and Purchase Intentions had significant positive effects. The findings from this study provide useful contributions to practitioners measuring marketing efforts and maximising Customer Equity in the banking industry and builds on existing literature on the Customer Equity framework in the South African context. Recommendations are outlined and future research direction is suggested.Item The influence of consumer decision-making styles on impulsive and careless buying of eco-friendly products(2016) Tshabalala, Zamani Sibusisiwe; Tshabalala, Sibusisiwe ZamaniThe South African eco-friendly products industry is still growing. With the growth potential existing in this industry, it is evident that marketing practitioners and producers alike need to understand the consumer dynamics involved in order to ensure that the sales of ecofriendly products increase. The growth potential that the researcher refers to is also confirmed by other researchers in their recent work (Sonnenberg, Jacobs, and Momberg, 2014). Eco-friendly products range from eco-friendly shopping bags, green clothing, solar powered electronics, and recyclable goods to name a few. As consumers change to be more environmentally conscious, their choices in products will be influenced by various factors including their decision-making styles. The “eco-friendly” or “going green” terms are commonly used globally for those products that consumers choose to buy because of their minimum negative impact on the environment. The decision-making styles that are most influential when South African consumers buy these products must be known by the relevant marketing practitioners within the South African context in order to ensure that they their strategies gain traction and also influence buying behaviour. Relevant branding and positioning strategies must be implemented by the relevant organisations in order to differentiate their eco-friendly products from others that are available to consumers as the market becomes more competitive with local and international brands being sold online and in retail shops. Investment into ensuring that these products are well-known will decrease the level of impulsive and careless buying of these products as the brands are currently not highly differentiated to the South African consumers. This study sourced primary quantitative data from consumers that buy and use eco-friendly products; a survey questionnaire was used in order to understand the influence of decision-making styles on the careless and impulsive buying of eco-friendly products. The findings of this study will enable the researcher to put forward the results that will demonstrate which decision-making styles mostly influence impulsive and careless buying 2 of eco-friendly products. Practitioners will be able to identify which dynamics to focus on when formulating their marketing strategies in order to effectively differentiate their respective products to consumersItem Experiential marketing as a predictor of repurchase intentions of Smartphones amongst youth in South Africa(2017) Sebopa, Caroline BoitumeloGlobally there has been a decrease in fixed line telephones while Smartphone sales have been on the rise; the same trend has also been happening in South Africa. Due to this trend, Smartphone brands have been placing importance on the retention of existing customers, therefore focusing on repurchase intentions. The research investigates the relationship between experiential marketing (sense, feel, think, act and relate experience), customer satisfaction and the repurchase intentions of Smartphones amongst the youth market of South Africa. The paper reviews literature on experiential marketing, customer satisfaction and repurchase intentions, then tests six hypotheses which were proposed which led to the development of a research model. Non-probability sampling was used at The University of the Witwatersrand where the study was conducted amongst 223 youth aged 15 – 35 years. Structural equational modelling was used to analyse the data, using SPSS and Amos software. The results revealed sense experience has the most influence on the customer satisfaction of Smartphone brands which then leads to repurchase intentions. The findings are expected to add to literature on experiential marketing, customer satisfaction and repurchase intentions as well as provide practical implications.