Browsing by Author "Ganasram, Amith"

Filter results by typing the first few letters
Now showing 1 - 1 of 1
  • Thumbnail Image
    Item
    An aftermarket parts framework for capital mining equipment in South Africa: An OEM Perspective
    (University of the Witwatersrand, Johannesburg, 2021) Ganasram, Amith
    The purpose of this research study is to create an aftermarket framework for capital mining equipment in South Africa, which can be applied in organizations that currently are OEM Manufacturers for mining equipment. The background literature that was reviewed for this study focused on aspects of SPM, SCM, inventory management, parts pricing methodologies, processes, purchasing, CRM and maintenance management. These topics were reviewed in detail, the definitions of these concepts and their respective components were identified and acknowledged during the learning journey. Models were touched on in this research study followed by a theoretical framework which was defined making use of the sourced academic literature. To achieve the objectives set out in this study, there was a case study research conducted on an OEM, which was utilised for the full duration of the research. The case company used in the research is a Global OEM that manufactures mining equipment for the various stages of mining. It is projected that there will be a combination of 12 semi-structured and 10 structured interviews that will be conducted where the semi structured will focus on the customer and the structured will focus on the internal employees of the case company. All interviews will be conducted personally by the researcher to ensure that all information is treated in the strictest of confidence. The data collected from the interviews will be transcribed from their recordings and will be qualitatively analysed. Research aims and objectives of this research study is: To systematically review previous work on aftermarket parts supply and aftermarket support. To identify aftermarket parts issues that are not supported by sourced literature which relates to my research topic, and which my research will be able to reveal or provide additional insight from a a mining OEM perspective. To study aspects with respect to CRM, aftermarket strategy, pricing and aspects related logistics. To identify an appropriate aftermarket framework for aftermarket parts of aging and new capital mining equipment Key results or arguments - To be completed in the Empirical Research Conclusion – To be completed at the end of the research