e-Government in South Africa: Predictors to failure and success
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Date
2013-02-05
Authors
Pillay, Kirendharen Nadarajh
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Abstract
This research project examines the predictors that make e-government projects
successful or unsuccessful. The aim of this research is to determine the factors
that can lead to an e-government project's success or failure. This is done within
the South African context. The factors are determined via a Literature survey of
selected implementations around the world. Existing e-government
implementations , SARS e-Filing and eNaTIS were assessed using the Technology
Acceptance Model(TAM). Factors such as having a governmental policy,
marketing, training and change management are identified as positive factors.
Impediments such as the digital divide, lack of skills, lack of penetration of
technologies to all citizens have been determined as challenges to e-government.
It is recommended that investigation into mobile phone technologies be done to
bridge the telecommunications gap.
Keywords: TAM, e-government, eNaTIS, e-Filing