Access and usage of broadband in fast-tracking service delivery to under-serviced communities

Abstract

The current broadband and information society policy and regulatory environment is not effective in promoting broadband utilisation to improve social and economic conditions in under-serviced areas, because underserviced communities are unable to utilise technology effectively to access government and other services. The purpose of this exploration was to investigate how broadband has been implemented in under-serviced areas to provide services like e-education, ehealth and for local economic development. The case study method - a qualitative research approach - was used to understand the current problem which is real and practical. Broadband can enhance service delivery in education and health in underserviced communities, improve quality of service, reduce costs, ensure flexibility, improve standards in education and health, and improve the local economy. It is possible to replicate broadband projects across underserviced areas in South Africa cost-effectively. Although this is the case, broadband and information society policies are not fully implemented, are still in formulation stage and have gaps, despite acknowledgement of their importance by government, and this affects the delivery of e-services. The broadband and information society policies and strategies must focus on under-serviced area and must be clear on how broadband will be implemented for development. A broadband Implementation structure - supported by an oversight committee composed of senior stakeholders from CSIR, Department of Science, ICASA, tertiary institutions, and business community in the telecommunications space - must be established or strengthened within the DOC to oversee the implementation of the information society.