Producing, ratifying and resisting support in an online support forum

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dc.contributor.authorKaufman, Samantha
dc.contributor.authorWhitehead, Kevin A
dc.date.accessioned2016-02-03T10:44:00Z
dc.date.available2016-02-03T10:44:00Z
dc.date.issued2016
dc.departmentPsychology
dc.description.abstractPrevious research examining online support forums has tended to focus either on evaluating their effectiveness while paying limited or no attention to the details of the interactions therein, or on features of their social organization, without regard to their effectiveness in fulfilling their stated purposes. In this paper, we consider both the interactional features of a forum and participants’ treatment thereof as being effective (or otherwise), thus adopting a view of effectiveness grounded in participants’ proximate orientations and actions. Our analysis demonstrates some ways in which participants produce ratified displays of empathy in response to troubles expressed by another, as well as considering some designedly supportive actions that are treated by their recipients as unsupportive or antagonistic. Our findings indicate some structural features of such forums that facilitate the production of support, while suggesting that claims of knowledge tend to treated as a basis of resistance to ostensibly supportive actions.en_ZA
dc.description.sponsorshipThe research reported in this paper was supported in part by (South African) National Research Foundation Incentive Funding for Rated Researchers awarded to the second author.en_ZA
dc.facultyFaculty of Humanities
dc.identifier.citationKaufman, S., & Whitehead, K. A. (2018). Producing, ratifying, and resisting support in an online support forum. Health, 22(3), 223–239. https://www.jstor.org/stable/27008188
dc.identifier.issn1363-4593
dc.identifier.urihttp://hdl.handle.net/10539/19444
dc.language.isoenen_ZA
dc.publisherSageen_ZA
dc.schoolSchool of Human and Community Development
dc.subjectCounselingen_ZA
dc.subjectEmpathy
dc.subjectAdolescents
dc.subjectOnline interactions
dc.subjectConversation analysis
dc.titleProducing, ratifying and resisting support in an online support forumen_ZA
dc.typeArticleen_ZA
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