ANALYSIS OF KNOWLEDGE MANAGEMENT AT
Date
2011-05-13
Authors
Machowski, Robert Zdzislaw
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Abstract
De Beers is currently undergoing a process of change from a monopoly into a
“miner of choice”; “supplier of choice and employer of choice”. This involves
changes in existing processes, technology and specifically its employees, with
respect to uncovering, acquiring, storing of knowledge and purging of “old”
information.
In this project, a knowledge management analysis framework was formulated,
within the context of the De Beers’ “value chain”: Exploration, Operations and
Sales. A ten-point scale survey was developed to find answers to research
questions posed.
The scores obtained for the knowledge intensity dimension indicate that
Operations , has the highest mean score 8.17 and therefore perceives its output
to be greatly affected by knowledge, in comparison to the Exploration’s score of
6.17, and Sales of 5.00.
The prioritisation and detailed analysis of the five dimensions of the model
developed, are presented in the report.
Description
MBA - WBS
Keywords
Knowledge management, Diamond mining companies, Mining companies