CAPACITY BUILDING FOR CHANGE
Date
2011-05-12
Authors
LETSOALO, MASEDIKWE R
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Abstract
This study examines capacity building for change management in the
Department of Correctional Services, with special reference to the Pretoria
Management Area. The main assumption is that the prison officials lack skills
and capacity to implement changes envisaged within the correctional system,
as put forward through the organisations’ strategy. In the same light, literature
reviewed indicated the issues involving change management in comparison
with change management as applied in the DCS context with content. It also
came up with questions for situational analysis which were then utilised to
assess capacity for change within the DCS.
The findings of the research will assist in clarifying areas going wrong with
management of change and future implementation of envisaged change in
the DCS. This will also determine the need for future research on areas
important for change management.
A qualitative study was used to gather data from interviews conducted with
the main stakeholders and also from DCS documents. The main finding is
that the DCS implement changes without first ensuring that there is capacity
to support such changes. This results in staff not able to meet the envisaged
demands in compliance with the strategic direction of the department.
The research study concludes that organisations should be looked at
holistically when changes are envisaged, for them to achieve desired
objectives with change implementation. All the elements of capacity building
should be addressed to ensure effective management of the change process.
Capacity building interventions will have no impact where the organisational
systems do not support the structures in place for effective service delivery.
This has been found to be the case with the findings made in the DCS
context
Description
MM - P&DM
Keywords
Capacity building, Change management, Department of Correctional Services